[Dan40]

If the lady compared this administration's policies to those of Germany in the mid 30's, that is one thing. It is not conducive to dialog. If she called Frank a Nazi, that was wrong.
Even just calling them bullies is wrong. ACCURATE, BUT WRONG.

HOWEVER,

Frank is our employee. He is in his multi-hundred thousand a year job with UNBELIEVABLE benefits to represent the people. Not to show how clever he is at smartass answers to poorly presented concerns. The lady was probably wrong to say what she said, without an exact quote we cannot be certain, but she was most likely wrong. Frank was completely wrong and rude. NEVER is it OK to insult the electorate. He is well paid to take such MINOR abuse.

The lady was upset, nervous, and unused to the limelight, and is not excused, but can be understood. Frank was intentionally rude and abusive. No possible way was he justified.