Dear fsstnotch,
I'm sorry to read about your recent experiences. I can imagine how frustrating that must be. It sounds like you have had several conversations with USAA already, but please let me know if there's anything else we can do to help. If you email us your information at
socialmedia@usaa.com, I'd be happy to forward your issue to the appropriate department.
Thanks, we appreciate your business.
Sincerely,
Jeff Brody
USAA Corporate Communications