Performance Engineering

[AL427SBF]

You should report them to the BBB (Better Business Bureau), they need to exposed at a much larger level that this forum.

[James Stern]

I have found the BBB as being sometimes less than useless.

[AL427SBF]

Originally Posted by James Stern

I have found the BBB as being sometimes less than useless.

Probably true in terms of actually taking action. But they do file complaints, if you call them and ask for customer complaints against any business they will tell you if there are. Some people make that call as a normal course of checking a company out, I do.

You would also be surprised about how telling the company you're dissatisfied with that you intend to file a formal complaint with the BBB, seems to help with getting that financial restitution you are owed (my personal experience).

[Blittleton]

Eric has built alot of motors that have went into our cars. He has done 10 fold in other replicas. So I would imagine he has over 1000 engines in cars spread out over the last 10+ years. Eric has followed up on engines that have had issues for me.

Now, I understand your frustrations as an owner and feel you have been done wrong. Eric should have fixed your motor. Now answer this, was your engine under warranty? Was shipping part of this warranty? Have you ever ran this motor at the track? Who does your oil changes? Is this the first time you criticized Eric on a forum? Once you post on a issue with a forum, this tends to stop all help from parties involved. I see a lot of untold information here. There isn't a engine builder or car builder or even a human being that is 100%.

If I know Eric, he will respond to this and he will tell his side of the story. All these engines, that Eric has built and I have seen some really great stories about him and now I'm seeing a bad story. I think the people on these forums are smart enough to understand that you had some engine issues and they were not fixed the way they should have been. Now you are on the forum to do what ever to this engine builder. I guess I can understand your frustrations. But if you don't give all the information and just your side, this is not good use of this forum or to all that read it.

Bill

[CBattaglia]

If I know Eric, he will respond to this and he will tell his side of the story. All these engines, that Eric has built and I have seen some really great stories about him and now I'm seeing a bad story. I think the people on these forums are smart enough to understand that you had some engine issues and they were not fixed the way they should have been. Now you are on the forum to do what ever to this engine builder. I guess I can understand your frustrations. But if you don't give all the information and just your side, this is not good use of this forum or to all that read it.

I welcome his response. and I will gladly answer your questions.

I changed my oil every 1500 miles. I'll add that my car is always clean, never driven in the rain or inclimate weather. Even the under carrage is spotless to this day. The failures of the engine were not of my doing, I can assure you of that.

I have 7000 fairly easy miles on my car. I took it to a track once for an instruction class. I had to follow a miata becuase I had one roll bar and couldnt take an instructor. I did a total of 3 laps.

My car was not under warranty.

I have nothing to hide and will answer anyones questions. There is ABSOLUTELY no way this situation will be seen as a positive experience as a client of PE. I only post the facts of the situation. All of you can form your own opinion.

[blykins]

Great synopsis Bill.

Guys that have been in business for years don't stay in business because they sell bad products. As Bill stated, no one's perfect, and even the best of the best have occasional issues.

A 3 year old engine with 7000 miles on it is definitely not a newborn engine. From another engine builder's perspective, the first time I heard that the engine was on the track, instructional or not, all warranties would be off. Also, even without track time, 3 years is longer than most aftermarket engine warranties are valid for anyway.

Bearing problems usually present themselves immediately on the dyno. High oil temperatures, loss of oil pressures, oil filters filled with metal/copper, etc. With oil changes at every 1500 miles (roughly 5 changes) did you see any evidence that anything was amiss?

By no means am I downplaying anything (or shifting blame) that has happened here, but again, there are two sides to any story. If I were in this position as a builder, I would want everyone to see both sides of the situation.

The internet is wonderful for advertising and sales. However, it can be an absolute punk as well. No one wants a bad internet reputation.

[mdross1]

Originally Posted by James Stern

I have found the BBB as being sometimes less than useless.

Went to these people once in our area for an out of state issue,all I got was a runaround.Too bad about your 460,the very reason why I do all my own work.

[joyridin']

Originally Posted by mdross1

Went to these people once in our area for an out of state issue,all I got was a runaround.Too bad about your 460,the very reason why I do all my own work.

Same here. All that happened in my case was the company I filed a complaint against kept writing they were trying to contact me via phone. Never happened. Eventually, I got tired of the games and let it go. By default, when you do not reply, it automatically states a resolution was found and basically, you are happy. In the meantime, the bait-n-switch tactics by the company I reported is still taking place.

[crASH]

Originally Posted by James Stern

I have found the BBB as being sometimes less than useless.

Many years ago I was able to recoup a $12,000 business investment gone sour from 8 states away in part because of info provided by the local BBB in the state where my money was invested.