"Sorting out" Issues...

[RodKnock]

Originally Posted by Mark IV

The smart arse comment regarding Tesla was maybe a poor attempt at humor but understand that Tesla most likely is not paying the frieght for that repair. That will be forwarded to Lotus who actually build the chassis and is responsible for a structural issue. If it had been the powertrain then Tesla would pay the nut but in this case the bill will go to Lotus. To the customer there is no distinction, Tesla took care of it. My point was they took a PR opportunity in a warranty repair. Do you see press releases when your local Toyota dealer replaces a leaking gasket? Just being a little jaded here........

You seem to keep focusing on my one example of good customer service and if you read my post, you would have known that there many other customers of Tesla who get excellent customer service, yet don't get their name and car in the paper.

I understand the concept of PR.

Here's another example of great customer service and you're more than welcome to "pick on" this one too, if you would like. I own a Toyota and I go back to the same place for service since it's purchase back many years ago. I go back there because of the excellent customer service that I have received over the years. The point being, this CSX dealer will ultimately lose customers, if he or she doesn't provide good customer service.

From everything that I've seen on this website. Keith Craft and Vintage Motorsport, both sponsors of this website provide their customers with a great product AND great customer service after the sale. And they get more new business and repeat business because of that. Two additional examples.