At some point our sales team realized that CRM costs had quietly increased along with the number of users. We rely heavily on contact management, pipelines, and reporting, so changing tools is not really an option. At the same time, leadership started asking more questions about whether our current setup is cost efficient. I began looking into pricing details and noticed that discounts can depend on things like contract length and number of seats. However, most official pricing pages don’t explain how those discounts actually work in practice. I’m trying to understand if there’s a clear way to approach this without guessing. Has anyone looked into structured discount options for Zoho CRM before?
