Business Frustration

[wtm442]

In my opinion, it's a minority of people acting badly on purpose. Most people today are honest. But when people get quotes from 3 or 4 companies on a job, most people do NOT contact the losers. Just a fact of life.

If you want to feel better, drive to the ex-customer location. Then drop the clutch at 5K RPM on their front lawn. That should make you feel better. But not too good for repeat business.

My first reply, I had assumed you were frustrated with competitors. Your frustration is with customers. Just keep on smiling and treat them as you want them to treat you.

[428street]

Originally Posted by wtm442

In my opinion, it's a minority of people acting badly on purpose. Most people today are honest. But when people get quotes from 3 or 4 companies on a job, most people do NOT contact the losers. Just a fact of life.

If you want to feel better, drive to the ex-customer location. Then drop the clutch at 5K RPM on their front lawn. That should make you feel better. But not too good for repeat business.

My first reply, I had assumed you were frustrated with competitors. Your frustration is with customers. Just keep on smiling and treat them as you want them to treat you.

You see, thats the problem, I can't for the life of me accept that "it's a fact of life". I just think it is very wrong. Do I think it will change? No.

[wtm442]

Originally Posted by 428street

You see, thats the problem, I can't for the life of me accept that "it's a fact of life". I just think it is very wrong. Do I think it will change? No.

I also think its wrong. Question - when you give out a quote (either verbal or written), do you ask when the project will start? How about asking if they would give you a call later, even if they agree to buy from someone else. If they do, then you can ask why they went with the competition ... and you can then act to make your product/service better.

Or, you could call them up if they do not call by the project start date, and ask why they went with your competitor.