anyone having trouble getting cars/parts from SAI ?

csx700? · #1 (**permalink**) 03-15-2003, 09:16 PM

i just wanted to know if anyone out there is having problems dealing with SAI ?

Turk · #2 (**permalink**) 03-15-2003, 10:10 PM

Drop a line to Bob Marsh he may be interested in helping you.
They have been a joy to deal with during my build.
Then, you never know!

TURK

csx700? · #3 (**permalink**) 03-16-2003, 10:26 AM

form what i can gather bob seems to be my major obsticle in this whole mess.i'll let you know more monday as to what transpired completely.

csx700? · #4 (**permalink**) 03-16-2003, 11:41 AM

i am lead to belive that bob is my problem in getting the problem solved in a timely manner .i'll let you know more monday about this whole mess........

Allan A · #5 (**permalink**) 03-16-2003, 08:47 PM

I am also having a tough time getting in touch with Bob, he may be out of the office, but I do not know. I can tell you that thus far we have been very happy with SAI, we have two 4000 series cars on order and should get them next month. I would contact Brent if you still cannot get Bob via e-mail or the phone he is very responsive.

Allan

csx700? · #6 (**permalink**) 03-16-2003, 08:53 PM

allan
how long did it take for you to receive your vehicle after placing an order?also would you happen to have brent's email?i do not know him.thanks.......

Slither · #7 (**permalink**) 03-16-2003, 10:43 PM

csx700?, I never had any problems with SAI, either. Are you buying direct from SAI or are you going through someone else?

Allan A · #8 (**permalink**) 03-17-2003, 01:52 PM

The delivery for our cars will be 12-14 weeks based on the options we requested. Bob was out of the office last week, you should call him or send a e-mail.

Allan

csx700? · #9 (**permalink**) 03-17-2003, 02:51 PM

ok here goes:
i was informed by my dealer that my car was going to be ready to be delivered in 2 weeks (this was dec 2,02) as per the contract i paid in full for the vehicle (csx7041,aluminum).2 weeks went by and no car.january went by and no car.i heard alot of excuses but no car.i finnally received the car in feb.my dealer/painter looked at the body and advised me there were some issues with the body.shelby didn't want to pay him to fix it so the car was sent to kirkham.i was told it would take 1 week to repair the problems.3 weeks later no car and a message saying that kirkham has to send the car back to poland??????it should take 3 months for the repair (yeah right!).meanwhile shelby's been paid in full for the vehicle and i'm out nearly a year in interest that i would have made if my money was still in my bank account not to mention all the hoops i had to jump thru........now tell me what and how would you feel if this happened to you the customer that just spent a good chunk of money on your dream?????

csx700? · #10 (**permalink**) 03-17-2003, 06:25 PM

............the story just gets better and better.now i've been informed that the 3 months is just the repair time and does not include the slow boat to and from poland..................oh well the dealer and shelby got what they wanted.........my MONEY!

sfry · #11 (**permalink**) 03-17-2003, 06:46 PM

OUCH!!
what was so wrong that the body had to shipped to Poland? Who was a fault Kirkham or Shelby??

Shannon
PS- Shelby has been the best to deal with in my build.

David Kirkham · #12 (**permalink**) 03-17-2003, 07:26 PM

CSX700?,

Bob Marsh is as honest as they get. Bob ALWAYS does what he says he is going to do--that is a very rare commodity now days. I have had numerous conversations with Bob over the years and he is truly an outstanding guy. I seriously doubt Bob is passing along ANY misinformation to you.

Bob is currently overloaded. He has more orders than he can fill (I know, I am one of his suppliers) and he is doing the absoloute best he can under the circumstances. We can not predict how many people will want to buy our cars, and neither can Bob. There simply are more phone calls, e-mails, etc that happen in one day than he can respond to. Think about it...if 10 people (on average) want 15 minutes of your time (on average) that's 150 minutes, or 2 1/2 hours. That's a serious chunk of time.

Bob has current customers who have already paid him he has to take care of, and future customers he has to take care of to keep the business running. No future customers, no money; no money, no helping current customers.

I assure you, Bob has personally called me several times with regard to your car. Bob is EXTREMELY interested to keep you happy as a customer. I know, he has told me so on several occasions.

A note on your car:

Original cars:

I am sure you would trade me straight across CSX3104 for your CSX7000 car. That being the case--did you know... The right fender of CSX 3104 fender is 1 1/2 inches WIDER than the left fender? No, it was not in an accident there. That is how it was made. It was made that way because it was made by hand. At Kirkham Motorsports, we do not have very much tooling for our 289 FIA cars. We make all of our 289 FIA cars by hand. As such, they are definately not nearly as symmetrical as our 427 cars. One day we will have that much tooling for the 289 cars. Notwithstanding, we are working hard to make them more and more symmetrical.

We even have an original AC 289 FIA body. When we compared it to our car, we were shocked at how close they were. The apex of the wheel arches are NOT in the center of the wheel and the fenders don't even cover all of the lower tubing! They actually leave 2 inches of the lower mounting tubing hanging out in space...

Today, we use tires which are far bigger than the ones the car was designed to use which only makes the problem worse as we try to stuff huge tires under the car and wonder why they don't fit. It is not uncommon for distances on original cars to be way off from one fender to the next, and one car to the next.

"A week to fix the car."

We have only had your car in our shop now for 2 weeks. It took a week to order the container for your car. Before we ever got the car, Bob asked me how long it would take for me to fix the car...Well, I was trying to figure out your problem on the phone--which had been filtered to me by at least 2 different people about a car that was delivered 3 years ago. If the problem had been similar to others we have had, it would have only taken a week to fix. When I received the car, I realized the car was more "original" than I thought : ) So, I told Bob we needed to ship the car back to Poland to fix it.

After we loaded your car onto the container, we were told by Shelby to take it off as someone was going to send a truck up to pick the car up. So, we unloaded the car. As a consequence, we planned other very expensive, and critical, equipment to go on the container and started loading it in your car's place. Two days later we received notice to put your car back on the container...in a space where your car would no longer fit. We unloaded, rearranged the container, and reloaded your car onto the container...all at our own expense of time, money, and equipment. The container was delayed for several days while all of this rearranging was done. I hope no one else changes their mind--as the container left today.

Your car will take 3 months to fix. It takes 1 1/2 months to ship a container to Poland and 1 1/2 months to send a container back. That means your car will be in our shop for no more than 5 days to do all the repairs! Remember, we sold that car 3 years ago to Shelby. I know of no other manufacturer who would ship a car 1/2 way around the world, stop produciton as soon as your car arrived, and warranty a car that has been out of their control for 3 years. Especially one that was specifically sold "AS IS."

When you receive your car back, you will have a car that looks just like Jenny's car. I have promised you will have a spactacular car, and you will. You have the fortunate timing of returning your car to the factory where all of our cars are now sanded and finished out like Jenny's car. We charge $5500 to sand a car and stripe it like Jenny's. All of this is being done at no cost to you. I am confident you will be happy with your car. I am confident you will be happy with Shelby. I am confident you will be happy with Kirkham when you receive your car.

David

csx700? · #13 (**permalink**) 03-17-2003, 07:51 PM

david
i am not in anyway shape or form saying that your company is at fault in this problem.this problem should have been addressed by shelby before i took delivery of this vehicle.i am forwarding to you a letter from "newport cobras" about the length of time i can expect the vehicle to be gone and come back.

Turk · #14 (**permalink**) 03-17-2003, 08:01 PM

I guess there is always two sides to every story.

TURK

Dave thanks for enlightening the rest of us.

csx700? · #15 (**permalink**) 03-17-2003, 08:16 PM

who's jenny?

Allan A · #16 (**permalink**) 03-17-2003, 08:59 PM

John,

I am glad that Dave was able to explain the uniqueness of this particular model. Unfortunately, you will have to wait for the repairs to be made. But I do think that their offer to polish the car would be an acceptable resolution.

Hope that this works out for all parties.

Allan

csx700? · #17 (**permalink**) 03-17-2003, 09:08 PM

thanks allan
dave is really a good guy and he does stand behind his product (i'm sure he's doing the polishing on his own accord),it's shelby that makes me mad they should not have allowed the delivery.i understand completely about the hand built issue.

Brent Fenimnore · #18 (**permalink**) 03-17-2003, 10:06 PM

To all,

I just got off the phone with John a few minutes ago and truly feel that we will come to a plan the will be beneficial to all within the next few days. I would like to say that everyone involved has the best intentions and we can get this taken care of if we work together. Bob Marsh is an outstanding person and businessman and has been following the standard procedures to a T so as to not step on anyones toes. The unit in mention was purchased through one of our dealers and we always try to filter the details of such sale through that dealer to keep things as clean as possible. At this time it has become quite apparent that we need to step in due to circumstances beyond the control of the dealer and get this taken care of. I trust that you will all be updated accordingly over the course of the next week.

Thank you for buying the real thing John,

Brent F

csx700? · #19 (**permalink**) 03-17-2003, 10:37 PM

brent
i would like to thank you for calling me this evening and talking about what is going on,you were very helpful.i would also like to thank kris k. for his assistance in getting brent and i together to talk.i'm sure we'll be able to resolve any problems now that there is some communication going on.thanks again guys.......john

Brent Mills · #20 (**permalink**) 03-17-2003, 11:13 PM

Just an FYI...Bob has been trying to post a reply here, but has been having difficulty staying logged on. I am working with him to resolve the situation, but he's not purposely avoiding this thread and we should have it worked out soon. Stay tuned.