[quote=Mark IV;1300409]
Quote:
Originally Posted by RodKnock
I agree that Jay gives great service, but I would dispute the lack of SPF support for a used car. There are several dealers that offer free information and support for cars that they never sold. I field three calls for used info or parts/service to every one asking about a new chassis.
I would postulate that if a used SPF buyer never calls us ,he will never get aftersale support. Or is that too simple of a concept? I have provided warranty support for customers who never purchased from me.....and SPF dealers are responsible for a portion of warranty costs....so I spent money on someone who was not my customer. Why? Because it is the right thing to do and makes good JuJu........Karma is a b!tch!
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I shouldn't have used an absolute like the word "none" in terms of support for a buyer of a used SPF. Maybe you're an exception, and these other "several dealers" too, I don't know, because I haven't read about it. Over the years, I have read about SPF support problems, though not from your dealership. I would
postulate that a buyer of a used SPF, from a private seller, will not get the same excellent support that Jay will give his clients either sold new or used. Or, is that too simple of a concept?
"I field three calls for used info or parts/service to every one asking about a new chassis." I'm not sure what this means, other than you can answer a telephone. If you mean that you go out of your way to fully answer and resolve questions, order parts, and otherwise quickly followup to the best of abilities for SPF owners who didn't buy the car from you, then that's fantastic.
Having said that, I'm a bit cynical that product support is similar for customers that purchased new and used products in any environment.