[stefanog]

I never asked for a refund, I politely asked if it were possible, given the time, to send the item back (at my cost) for another that works properly. I don't think this is out of the ordinary, the item was opened to see if it was the correct one and yes, it was, how was I to know it wasn't to work properly once fitted? I think some of you are missing the point here.

Where is the loyalty to your customers?

Stef