Survey of Customer Satisfaction

[Wbulk]

Those are good points, however, companies change, management changes, quality changes. Just ask Toyota. Consumer reports serves a great purpose. It's all in how the questions are stated.

Yes, I did thought about the knowledge and skills of the builder. I think that should be one of the questions asked. Like, how would you rate your mechanical abilities prior to this build, or, in you evaluation were your abilities sufficient to complete the build to a reasonable quality standard.

I tend to think people would rather know up front what they are dealing with product by product. When you have a history with statistical data the information shows patterns and tends to be far more correct than no information.

Last fall I was talking with a manufacturer that has been in business for about 15 years and was I asking some pointed questions, he told me that a large percentage of cars are never built. They are collecting dust in someone’s garage. I would bet if a detailed survey existed everyone would read it. Some manufactures would not like it. Perhaps the way to do it would to get their input on the questions.

One thing for sure, I bet the quality would go up.

Wayne