Survey of Customer Satisfaction

[Wbulk]

Those are good points, however, companies change, management changes, quality changes. Just ask Toyota. Consumer reports serves a great purpose. It's all in how the questions are stated.

Yes, I did thought about the knowledge and skills of the builder. I think that should be one of the questions asked. Like, how would you rate your mechanical abilities prior to this build, or, in you evaluation were your abilities sufficient to complete the build to a reasonable quality standard.

I tend to think people would rather know up front what they are dealing with product by product. When you have a history with statistical data the information shows patterns and tends to be far more correct than no information.

Last fall I was talking with a manufacturer that has been in business for about 15 years and was I asking some pointed questions, he told me that a large percentage of cars are never built. They are collecting dust in someone’s garage. I would bet if a detailed survey existed everyone would read it. Some manufactures would not like it. Perhaps the way to do it would to get their input on the questions.

One thing for sure, I bet the quality would go up.

Wayne

[Woodz428]

I think a quick check of e-bay and some other car sales sites would give a speedy enlightenment of which cars languish unbuilt for years. Some are because of time constraints of the owners, but when one manufacturer is regularly up for sale unfinished, I think that says it all.
I'm afraid that while the intent is noble, it would begin a non stop defense by those owners that are trying to make the best of the crap they got. That, of course, won't shorten or help the build time.

[RedBarchetta]

Originally Posted by Wbulk

Last fall I was talking with a manufacturer that has been in business for about 15 years and was I asking some pointed questions, he told me that a large percentage of cars are never built.

Wayne, that doesn't surprise me the least. Most folks don't realize both the time and expense that may be associated in building a car, much less maintaining it afterward. I restored a '70 Camaro Z-28 back in the mid 80's and the cost was easily TWICE what I had carefully budgeted. Darn near almost cost me my marriage finishing that beast.

I believe anyone that wants to learn whether or not a particular kit or replica is good for them will garner more than enough advice (and opinions) from this web site. A survey is only going to assemble more subjectivity within a nice wrapper and bow. IMHO, of course, and we all have them.

Most of us here will be brutally honest with our experiences. We'll brag and bash (if it's truly warranted).

-Dean