"Sorting out" Issues...

[MRGEORGE077]

Originally Posted by Cashburn

Has your "dealer" offered to collect the car and address the issues? At the very least that is the first step in the process.

no I think he's pretty well done

[RodKnock]

Originally Posted by MRGEORGE077

no I think he's pretty well done

I guess you meant "medium well done."

[dallas_]

Originally Posted by RodKnock

I guess you meant "medium well done."

Hopefully it's 'rare'.

[Al G]

I think most of your issues are with whoever did the drivetrain installation, not the dealer. Legally, the dealer can't install the drivetrain. Shelby American can't help you in a battle with the installer.

[Cashburn]

Originally Posted by Al G

I think most of your issues are with whoever did the drivetrain installation, not the dealer. Legally, the dealer can't install the drivetrain. Shelby American can't help you in a battle with the installer.

This is a very good point. Often missed in these discussions is the difference in the parties involved. I assume from the situation (as is often the case) you have:

Manufacturer
Dealer
Engine Builder
Installer

Issues are rarely the actual Dealer, they are usually the Manufacturer OR the Installer. However the Installer is usually tasked with sorting issues passed down from the Manufacturer or the Engine Builder.

The Dealer however is your mouthpiece to the Manufacturer to get things fixed and/or compensated for.

[MRGEORGE077]

Originally Posted by Al G

I think most of your issues are with whoever did the drivetrain installation, not the dealer. Legally, the dealer can't install the drivetrain. Shelby American can't help you in a battle with the installer.

The company that installed the drivetrain was the dealer, who is a licensed and authorized dealer for Shelby American. A turnkey job where you purchase the roller from the dealer, he takes delivery on it and installs the drivetrain.

[patrickt]

OK, wait... it wasn't this dealer, was it? Considering what you got out of the deal....

[MRGEORGE077]

Originally Posted by patrickt

OK, wait... it wasn't this dealer, was it? Considering what you got out of the deal....

LOL!!! Yes that is what I got out of the deal and a good one, but the game is not over yet. Hopefully he will do what is right, if not it is going to get very public very fast and that's not going to be good for any of the principles.

[Mark IV]

Originally Posted by MRGEORGE077

The company that installed the drivetrain was the dealer, who is a licensed and authorized dealer for Shelby American. A turnkey job where you purchase the roller from the dealer, he takes delivery on it and installs the drivetrain.

To be clear, you are saying you bought a rolling chassis from the dealer and that same dealer supplied/installed the powertrain?

[RodKnock]

Originally Posted by Mark IV

To be clear, you are saying you bought a rolling chassis from the dealer and that same dealer supplied/installed the powertrain?

Originally Posted by MRGEORGE077

The company that installed the drivetrain was the dealer, who is a licensed and authorized dealer for Shelby American. A turnkey job where you purchase the roller from the dealer, he takes delivery on it and installs the drivetrain.

I'm not an attorney, but those sound the same to me.

[patrickt]

Originally Posted by RodKnock

... those sound the same to me.

Uhhh, maybe they, like, crossed their fingers behind their backs while they were doing the work. I think they cut you a lot of slack at that ranch -- maybe it's a loophole, or something, too....

[mrmustang]

Originally Posted by Mark IV

To be clear, you are saying you bought a rolling chassis from the dealer and that same dealer supplied/installed the powertrain?

I was thinking the same thing (yes, I know where you are going with this) .

Of course I'd be curious as to exactly what the OP's issues are with his car. Curious that he has not listed them in the thread that he started.


Bill S.

[RodKnock]

Originally Posted by mrmustang

I was thinking the same thing (yes, I know where you are going with this) .

Of course I'd be curious as to exactly what the OP's issues are with his car. Curious that he has not listed them in the thread that he started.


Bill S.

Bill, he did list them a couple times a couple pages back.

[mln385]

Originally Posted by mrmustang

I was thinking the same thing (yes, I know where you are going with this) .

Of course I'd be curious as to exactly what the OP's issues are with his car. Curious that he has not listed them in the thread that he started.


Bill S.

Most likely does not want backlash from the dealer.

As for a dealer installing drivetrain, happens all the time they just set up another company one does sales and the brother etc. does installs in the other room under the other company.

[RodKnock]

That's funny.

The dealer has said they're "done", so what is their explanation for not fixing what needs to be fixed, since they're both the dealer and installer?

At this point, I'd probably get the "punchlist" items fixed and then let everyone know here, which dealer "screwed" you.

[RodKnock]

And it's their (Shelby's) 50th anniversary year too. And Mr. Shelby passed.

You would think that of all years to finish off a nice 289 car for "the public" to see ASAP at shows or whatnot, this would be THE YEAR.

Somebody in the marketing department should be fired.

Living near Tesla, you hear about the devotion to the customer. And they're a small manufacturer.

Tesla Keeps Roadster Owner Happy, Rebuilds Car Before Warranty Ends

[Mark IV]

Originally Posted by RodKnock

Tesla Keeps Roadster Owner Happy, Rebuilds Car Before Warranty Ends

Gee, do you think Tesla's PR firm had a hand in this? Just sayin'

BIG NEWS!!!! General Motors replaces loose radio tuning knob on Chevrolet Volt! Owner amazed! "Gee, I really didn't think they would stand behind the warranty" said owner Alfred E. Oldman. "I mean, isn't that just a marketing ploy?" Oldman asked the reporter from The Onion. Oldman proceeded to remark "It only took three weeks and four regional executives to sign off and here I am with a brand new knob on my radio. I mean, now I can get Rush without having to use the buttons or search feature. I guess Government Motors really is for the people."

[RodKnock]

Originally Posted by Mark IV

Gee, do you think Tesla's PR firm had a hand in this? Just sayin'

BIG NEWS!!!! General Motors replaces loose radio tuning knob on Chevrolet Volt! Owner amazed! "Gee, I really didn't think they would stand behind the warranty" said owner Alfred E. Oldman. "I mean, isn't that just a marketing ploy?" Oldman asked the reporter from The Onion. Oldman proceeded to remark "It only took three weeks and four regional executives to sign off and here I am with a brand new knob on my radio. I mean, now I can get Rush without having to use the buttons or search feature. I guess Government Motors really is for the people."

Your sarcasm is unwarranted. A dealer commenting on another dealer carries ZERO weight for me. You will always stick up for your brethren.

I live in an area where I PERSONALLY see the Tesla employees rushing out to help owners, when needed. In fact, I have a few neighbors with actual first hand stories of their top notch customer service. Not only with their first car, their Roadster, but the new Sedan too.

I used them as JUST ONE example of great customer service and the OP wrote about a CSX dealer with poor customer service.

[Jamo]

My anti-dive belt was a bit on the tight side...found out the first time I braked hard.

Damn Provo boys have a sick sense of humor.

[mreid]

Originally Posted by Jamo

My anti-dive belt was a bit on the tight side...found out the first time I braked hard.

I know, I had to special order a longer one!