01-12-2004, 04:11 PM
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CC Member
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Join Date: Jun 2000
Location: Rock Hill,
SC
Cobra Make, Engine: Superformance, 396 CI
Posts: 1,268
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Not Ranked
it has been my experience that those that complain the most, usually got the service for free.
The way i explain it to my frustrated partners is thus:
if the patron doesn't pay for the service, then it has "no value", and hence, the service was "worthless".
Simple, at least to me.
I have heard that there is 7% of one's business that simply will never be happy or content with whatever one does for them.
I have another defensive way of silently dealing with such people. i simply mutter under my breath "you are having a bad day, all your days are bad days, every minute of your life is a bad day, of your own choice. I, on the other hand, am having a good day, excepting the 15 minutes i am spending in this room with you. And as soon as you walk out the door, i am back to having a good day again, unlike you, who are unhappy and discontented every waking moment."
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Hal Copple
Stroked SPF
"Daily Driver"
IV Corps 71-72, Gulf War
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