New Build

[Beejay]

Originally Posted by damage

Seriously!!!, maybe he expected something that's better quality then the P.O.S that he received. I wouldn't have thought it's too much too ask that something resembles a finished product especially when you paid in advance for it.

[url=http://www.clubcobra.com/photopost/showphoto.php/photo/83824][

[damage]

Credit where credit is due, Wazza that is a crack up you truly are a comedian sorry that I insinuated that Towy had stolen your thunder. I'll look forward to when you are awarded that tool of the year trophy that you invented just for me.

Brad,

I'll answer your question because clearly its geared at me and my posts.

I feel you've missed the point, the complaint is not with the Kirkham's Cars. Kirkhams cars, service, build quality and after sales service to date has not been an issue.
The complaint (***** baby cry whatever you would term it as) is specifically with Absolute Pace, his workmanship on the supplied headrests for Lexluther as the photo and comments depict would be fairly clear on this. Lex has absolutely every right to question the quality of product the way he has. If you are told that you are being sold a product that is "World Class" then it should be complete (my opinion anyway).

Craig can dress things up and sugar coat them anyway he sees fit that's his choice, what you cant sugar coat is his total disregard for reasonable time frames for delivery of product especially when he is paid in advance. How can he also deny that the products he sells are short on parts or finishing items when he just simply hasn't supplied them or honored his commitment to provide them in the time frames he quotes.

One would have to question how it is that so many Kirkham clients of Craig's are liars when it comes to non return of phone calls and nil response to emails. The common denominator to these complaints is not the Kirkham owners but Craig and his operations.

Now I will leave you to your build thread and let things get back on subject.

[400TT]

As to the headrests and seats in question. Are we really nitpicking over the lack of rear cover/exposed staples? Where a leather or plastic cover fixes this and is simply to fit. In a perfect world we would have liked to supply plastic rear covers for all headrests from day one.

Keep in mind the plastic rear headrest covers were never spec'd, promised or paid for in the Kirkham or PACE 427 kits. But will be provided free of charge retrospectively to all owners.

We are a small business with limited resources doing the best we can with new products. Some owners here are the first owners of these kits from us. And we work with them and support our product to the best of our ability. Non-return of phone calls and nil response to emails, not true, we are not perfect, but answer on average hundreds of emails and dozens of phone calls each day. We need to prioritise our efforts as there are very minimal margins in these products and I do this for the love of it. Why else would I work the hours that I do.

So who has paid in advance? There are still payments owing on the work performed which is fair as some of the requested work is not complete. We take progress payments and deposits.

If you are talking about yourself, well you never paid in full for the work performed on your car. You got far more than you paid for.

We have lost money on every Kirkham sold, so do our best to support the owners and the product with the resources we can afford.

We have lost money on every PACE 427 delivered so far as well. We are talking dozens of cars.

I wish there was profit there to finance and provide additional staff for better support, but we do our best with what we have.

We already have far better systems, processes and documentation in place than other manufacturers that have been doing this for many, many years.

And having to spend time responding to these comments takes me away from serving our customers.