Shout-out to Backdraft

[hawretre]

I've been a Backdraft owner since mid-November. And like most of us new owners I experienced some growing pains. However, I have to say that the response from Frank and his team in Boynton Beach has been AWESOME!

My car has the Gen 3 Coyote engine and contrary to what some say. The PCMs in this generation are locked down a lot tighter than earlier models. I live in Central Florida. Not far from SCT in Sanford. Neither they nor any of my local tuners that use SCT products were able to iron out some MAF sensor issues I was having. This is not a slam against SCT. Just my experience. Frank sent James Gordon (Tuning by James) directly to my home 200 miles from Boynton and the issues were quickly resolved. James was formerly employed by SCT and still uses and sells their equipment. But for Gen 3 Coyotes he uses HP Tuners with great results.

I also experienced some excessive runout issues with my right rear brake rotor. I eventually traced the issue to the pin-drive/hub. Frank responded by overnighting me a new hub, bearing, and rotor and the issue was quickly resolved.

Thank you Frank!