CONSUMER FORUM GUIDELINES

[John McMahon]

If you plan on posting about supplier and/or a manufacturer(s) performance, please adhere to the following guidelines:

- Any Club Cobra member can start a thread on any given company / supplier. PLEASE DO NOT DUPLICATE OR START ADDITIONAL THREADS ON THE SAME COMPANY. ALL COMMENTS SHOULD BE RESTRICTED TO A SINGLE THREAD. This will help all members froma historical perspective.

- You may report on either good performance or bad performance.

- When creating a new thread, please include the company's phone number, P.O. Address and website address if you know them. (That way, if they are good source, then everybody else can contact them ASAP!!!!)

- It is recommended that you name the subject of the thread with the Supplier Company or Manufacturer's name and not a rude comment. This will make it easier to retrieve for future posts or forwarding.

- Input to the thread should state the facts only!!!! No emotional outbursts or name calling. Stick to the facts and try to be as diplomatic as possible. IF THE POST GETS EXTEMELY RUDE, THE CONTENTS MAY BE EDITED WITH MINIMAL IMPACT TO THE EMOTIONAL TONE OF THE POST.

- We would like to take these threads and periodically E-mail them to those respective companies. If the company does not have Email, then a printout can be mailed.

Suppliers and manufacturers are encouraged to join Club Cobra and post information regarding the issues of performance on the thread which bears their name.

We anticipate this will be a useful forum, and are confident that our membership will adhere to these "rules of engagement". This forum is not intended to bash any supplier or manufacturer. Instead, we wish to make this a venue with which:

A) The consumer can voice their concerns and warn others of potential problems they may encounter with the company.

B) The supplier/manufacturer can understand, based on these threads, exactly where they stand with their customer base in regards to customer satisfaction. They are then free to either contribute here on the forum or deal directly with the consumer via email or phone.

C) Considering the real-time nature of this bulletin board, it is impossible for us to review messages or confirm the validity of information posted. Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of Club Cobra. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email. We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary. This is a manual process, however, so please realize that we may not be able to remove or edit particular messages immediately.

You agree, through your use of this service, that you will not use this forum to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by Club Cobra.

D) By posting a concern or issue to the Consumer Watch Forum on Club Cobra, you are agreeing by use of this service, that you do not NOW or intend on retaining a lawyer for the sole purpose of filing a lawsuit against a business, Cobra manufacturer or builder.

Club Cobra does nothing more than act as an intermediary voluntarily between the two parties and may, at any time, cease to be involved in the matter.

Club Cobra cannot respond to each and every post made in the Consumer Watch. If you require an immediate response or need help, please email the Consumer Watch moderator directly. The moderator will become involved in the post only if it is requested or deemed necessary in order to hear both sides of the issue.

Club Cobra and its moderators and administrators are not responsible for the content of any of these messages, we reserve the right to delete any message for any or no reason whatsoever. You (person posting the message)remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless Club Cobra (and any owners of this BB) and their agents with respect to any claim based upon transmission of your message(s).

We also reserve the right to reveal your identity (or whatever information we know about you) in the event of a complaint or legal action arising from any message posted by you.

Brent Mills
Club Cobra

SOME INPUT FROM OUR MEMBERS.....

Kputz
CC Member
Registered on 06-17-1999
(Total posts: 79)
Michigan posted 09-20-1999 11:51 AM
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Excellent advice from both posts. Please, keep in mind that a difference in taste is one thing...blatant disregard of service or product is something quite different. As a consumer I am slow to anger and am willing to give a company the benefit of the doubt regarding disputes. But there is never a good reason for a company to not take steps to reasonably satisfy a customer wronged. It is often this arrogance that is the firm's undoing. A simple call back, an offer to reimburse (less shipping), an attempt to find an alternative part, is often the difference in a future customer and a bad advertisement.
IP: Logged

Zderf
CC Member
Registered on 06-09-99
(Total posts: 134)
Woodinville, WA posted 10-11-1999 07:12 AM
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I thought it important to bring this thread back to the top based on the "flurry" that just surfaced. And I admit, I have no idea what's up with some historical baggage being "rechecked" here. Frankly, I really don't want to know.
I am, however, in total agreement with John that we must preserve the integrity of this particular Forum if it is to be considered a valid tool for our membership and suppliers.

This particular member would like to thank all in advance for following these "Rules Of Engagement". They are specific, reasonable, and must be observed to make this Forum meaningful.

Respectfully,

Zderf





[This message has been edited by John McMahon (edited 11-13-2000).]

[This message has been edited by John McMahon (edited 12-25-2000).]