Mr. Lagrone,
Mr. James is in flight back from Florida following the race and asked that I immediately handle your special situation.
If I am reading between the lines in your last e mail to our company correctly, I understand that you are threatening undue defamation of our company for the price of shipping some carburetors back to you that were shipped to us as a result of incorrect information that you supplied.
Just so we are clear, allow me to repost your E mail:
You stated: "And for that you are willing to piss off a customer??? I have been an active member of Club Cobra since 2002 do you really want to do that over $30?" Good Luck.
There are some implications here am I correct? Implications that a man would lie to his friends at Club Cobra and threaten extortion from a company for a measly $30.00
If I am incorrect I certainly apologize. Please tell me I am wrong and explain your E mail.
Just so we have the facts straight, Mr. James explained that a communication from February of 2005 was thought by you to have occurred in January of 2006. I understand Mr. James attempted to correct you but you were adamant about the e mail information and approximate time frame.
If your supplied information was correct Mr. James would have known he was in possession of your much needed custom Super Stock plates for your project.
Unfortunately, your date was incorrect by approximately ONE YEAR and one month from todays date (the correspondence was dated Feb 15th of 2005 not approximately January of 2006 as you claimed)! As a result the parts required to repair your carburetors were all spoken for and unavailable. If any of these special components became available we would have considered contacting you immediately and today (Monday) we may have been able to make some calls to see if some of the customer reserved stock is available.
However, at this point we should really reconsider unless you can explain your last E mail.
We do apologize for the inconvenience of your situation, however as Mr. James stated to you, the "After hours technical support line" that you contacted does not have access to sales information and he told you he needs to rely solely on the accuracy of your supplied information to give you the "go ahead" to ship the carburetors at that time.
However, we are a fair company and if you agree that our statements concerning your supplied information and our explanation of this case to be accurate and true, as a gesture of good faith we will return your carburetors to you at our expense via UPS ground.
Also, to ensure you receive your carburetors in the same condition as they were shipped, your carburetors and supplied shipping container(s) will not to be opened or repackaged by our facility.
If you agree to these terms, please E mail your shipping information and requested insured amount to:
steve@pro-system.com
Attn: Steve
We also believe you owe us and everyone on Club Cobra (they're good folks in here) an apology for deceiving them.
Thank you.
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