Current FFR Bilstein Shock Issue!

[marky]

The Buck is moving again!

I get slammed and am not allowed to reply, so much for free speech!

The reality is FFR will not put their hands in their pockets to fix their mistake, the expect Bilstein to do it. Bilstein only supplied the shock they were requested to...its not their problem.

So, just in case anyone is not clear we have three options.

1. Buy new shocks to replace the defective ones which shouldn't have been supplied.
2. Put the car up on bricks and look at it as an ornament
3. Put your life on the line and drive as is

[TButtrick]

Originally Posted by marky

The Buck is moving again!

The reality is FFR will not put their hands in their pockets to fix their mistake, the expect Bilstein to do it. Bilstein only supplied the shock they were requested to...its not their problem.

I agree that FFR should be responding quicker and more positively to this problem as it's ultimately their responsibility. I also think they have every right to expect Bilstein to do more as well. I don't believe this is the result of a "poorly engineered front suspension". FFR sourced out the shock. They would have given Bilstein the specs and dimensions of the car and asked for an appropriate shock. They're not a bunch of inexperienced grad students and I doubt FFR just picked them from a list. If Bilstein didn't do their math, FFR could have received a less than adequate shock for the application. I've got over 60,000 miles on my ProShocks and no problems. So I guess the question would be.. Did FFR just go grab a shock off the shelf or did they request the right shock for their application and got something inferior. If you don't know the answer to this, then I would stick to holding FFR ultimately responsible and leave it at that.

Losing your job sucks BIG TIME. I would suggest working on all the other stuff you can that won't cost anything but your time. It sounds like you can build the entire car minus paint with what you have including the bad shocks as long as you don't drive it. You can easily swap out the shocks on a completed car. Just swap out the shocks for Konis when your financial position improves. If you sent Dave Smith a personal note to explain your current situation, I'm sure he'll honor the current Koni price to you within reason.

[BobTheBuilder]

Originally Posted by marky

The Buck is moving again!

I get slammed and am not allowed to reply, so much for free speech!

The reality is FFR will not put their hands in their pockets to fix their mistake, the expect Bilstein to do it. Bilstein only supplied the shock they were requested to...its not their problem.

So, just in case anyone is not clear we have three options.

1. Buy new shocks to replace the defective ones which shouldn't have been supplied.
2. Put the car up on bricks and look at it as an ornament
3. Put your life on the line and drive as is

Do you know for fact that it is FFR's mistake? Do you know what the purchase procedure by FFR from Bilstein was? Do you know for fact that Bilstein did not select what shock to provide?

Bilstein, as manufacturer and supplier, has the superior knowledge about the performance of their product and the suitability of its use in any application. If a buyer approaches them about a large purchase, doesn't it seem logical that they would want to make certain they supply the correct product, if for no other reason than to avoid a potential product liability issue?