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BDR Parts

Discussion Tools

04-13-2016 09:58 AM - permalink

BDR_Boy

Owner of BDR# 509... new to the group... and I was just wondering... is anyone else having issues w/ getting a response from Backdraft Motorsports head office regarding parts. To date... I've been trying to communicate via e-mail (I can send at my leisure... and they can respond when able)... but getting that response... seems near impossible. My latest attempt is 10 days old... and still no response... and this isn't the first time.

In addition... it seems like quite a few items are out of stock. They seem to be shifting gears... and creating an additional website (iconicparts.com) that will cater to BDR & FFR cars... but thus far... that website seems to carry very little... even less than what backdraftparts.com carries.

Do the other authorized dealers sell the same parts, i.e., is there an alternative place to shop... someone that will respond to inquiries?

Any advice is appreciated.

04-29-2016 09:53 AM - permalink

Kobura

I don't have much advice except that I have learned to live without help from the Boynton Beach Boys after experiencing the same silent treatment they have been giving you. However, others have reported good support from them, so I guess that they pick and choose whom to support. I suggest that if you really need a part that you can't readily obtain from a non-BDR source that you post your dilemma on CC. The resources of this website are invaluable thanks to like-minded Cobra owners.

05-13-2016 12:44 PM - permalink

BDR_Boy

Thanks for your response Kobura. I'm glad to hear some (but not all) are experiencing similar difficulties... and I appreciate the advice.

Oddly enough... after placing my question on this forum... I placed an order for a few odds & ends just last week... and they were Johnny on the spot in getting the order filled and on it's way to me... whereas... the first time I ordered parts from them a couple of months ago... they seemed to drag their feet... and didn't ship... until I sent an e-mail asking about the status of the order... then... lo & behold... they shipped that very day.

12-15-2018 05:13 AM - permalink

ront49

Sorry to hear your having issues with BDR ... I've had great response from them, either speaking directly with Reg who is a wealth of information to the parts guys. Wanted to have an ID plate made for my 2004/build 151. Iconic went out of their way to make sure I got what I wanted and "special ordered" it for me. Communications were outstanding. When I needed specific info about my cars build, BDR and Reg provided not only answers to all my questions but corrected some misinformation I received from the previous owner. Granted, the parts department doesn't look like a Summit Racing catalog but if you need something I'll bet BDR can either provide it or steer you in the right direction. No, I'm not the CEO of BDR, just a satisfied customer and BDR owner. Good luck and safe driving to all.

06-11-2019 03:12 PM - permalink

ront49

I'm sorry to har your having issues with BDR. When I contacted BDR with questions they were very quick to respond...I talked to Reg directly and had great positive results. Keep trying and good luck.

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