We had a similar situation: the more equipment, the more difficult it was to manage everything manually. We also faced the loss of requests and confusion about the timing of repairs. We decided to implement automation, and I can say that it has dramatically improved the processes. It is important, of course, to choose the right solution that not only tracks, but also integrates with other systems that you already use. One of such platforms that we implemented was
https://www.makini.io/integrations/helm. This system helps track requests in real time and automatically distribute tasks between employees based on their availability and geographic location. This turned out to be especially useful when repairs need to be done as quickly as possible, and you can choose the nearest and free technician.
