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  #1 (permalink)  
Old 08-25-2009, 06:51 PM
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Originally Posted by patrickt View Post
Well, it's probably hard to have an engine shop for decades and never have somebody cranky with you.
Yes, that length of time indicates you're successful and not lacking for customers. Also enjoying the support of a stellar reputation company like ERA indicates that as well.

However, the low compression, pump gas "basic" FE is what Joe's recommended for. It is expedient to sell this kind of package to many ERA turnkey buyers. The proximity factor adds to the appeal. Many are durable, 'journeyman' engines lasting many years in street and parade duty.

These are essentially rebuilds, not blueprinted unless requested and not exactly cutting edge motors As Tom Lucas, Keith, Barry or George build.

Going back two decades the distinction was less well defined. What you wanted and what you got were not always the same and investigating the difference was not met with "customer service".

Apparently Cashburn has had more recent dissatisfaction.
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Old 08-25-2009, 06:56 PM
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Going back two decades the distinction was less well defined. What you wanted and what you got were not always the same and investigating the difference was not met with "customer service".

Apparently Cashburn has had more recent dissatisfaction.

Your bad experience was 20 years ago?
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Old 08-25-2009, 07:30 PM
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Your bad experience was 20 years ago?
Your grasp of higher mathematics is impeccable.
However, "business as usual" apparently continues for some to this day.
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Old 08-25-2009, 07:33 PM
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Your grasp of higher mathematics is impeccable.
However, "business as usual" apparently continues for some to this day.
Chas, 20 years and you're still holding a grudge?!? C'mon.
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Old 08-25-2009, 08:23 PM
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Chas, 20 years and you're still holding a grudge?!? C'mon.
No Pat. Just reporting my experience from that far back.

The point was, Lapine apparently still operates that way to this day as evidenced by Cashburn.

I now have a far superior engine from a local machinist. I did not go back to Joe for more of the same treatment.
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Old 08-25-2009, 08:25 PM
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No Pat. Just reporting my experience from that far back.
Clearly, there are lingering hard feelings....
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Old 08-25-2009, 09:10 PM
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Clearly, there are lingering hard feelings....
Careful Chas, Patrick may send you bill in the mail for this therapeutic time at $175/hour.
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Old 08-25-2009, 08:27 PM
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Chas, 20 years and you're still holding a grudge?!? C'mon.
I gotta be honest, Pat - although I'm not proud of it, 20 years from now I am still not going to buy a Genesis product. After all the B.S. they put me through, I'll never deal with them again. Of course in 20 years I'll be 71 years old if I'm still alive, so I doubt that Genesis and their crappy customer service will be at the top of my list of priorities. Right now I just have to figure out how to survive this damned disease and live that long!
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Old 08-25-2009, 08:29 PM
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I gotta be honest, Pat - although I'm not proud of it, 20 years from now I am still not going to buy a Genesis product. After all the B.S. they put me through, I'll never deal with them again. Of course in 20 years I'll be 71 years old if I'm still alive, so I doubt that Genesis and their crappy customer service will be at the top of my list of priorities. Right now I just have to figure out how to survive this damned disease and live that long!
And that's perfectly reasonable (me being familiar with your experience). Perhaps if Chas. told us the whole story he would feel better, or at least that would allow us to judge whatever happened in the proper light.
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Old 08-26-2009, 12:31 PM
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Quote:
Originally Posted by ERA Chas View Post
Yes, that length of time indicates you're successful and not lacking for customers. Also enjoying the support of a stellar reputation company like ERA indicates that as well.

However, the low compression, pump gas "basic" FE is what Joe's recommended for. It is expedient to sell this kind of package to many ERA turnkey buyers. The proximity factor adds to the appeal. Many are durable, 'journeyman' engines lasting many years in street and parade duty.

These are essentially rebuilds, not blueprinted unless requested and not exactly cutting edge motors As Tom Lucas, Keith, Barry or George build.

Going back two decades the distinction was less well defined. What you wanted and what you got were not always the same and investigating the difference was not met with "customer service".

Apparently Cashburn has had more recent dissatisfaction.
I didn't read the whole thread and still havent but I agree with Cashburn as he put my car together and provided me engine parts when he had no responsibility to do so. I would always recommend Vintage and Backdraft and steer away from DCE. The customer who cancelled the ERA car and I ended up with the engine was fortunate. Cheap Mr. Gaskets gaskets were just one of the culprits.Thanks Jay.
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