Tko600 Warning!!!!

[Greg Haile]

JEEEEZZ - I just installed the exact same setup from Keisler and I'll be pushing 550HP. They charged me 90 bucks to do what they call a "quality check" prior to shipping. I was told they will not stand behind the tranny without it, and now they're brushing you off??? Its also unbelievable that Tremec will not stand behind their dealer. I never would have used them if I would have read your story first. I would like to believe we have strength in numbers and can have an impact. I'll go somewhere else from now on.

Greg

[KEISLERGENE]

Originally Posted by Greg Haile

JEEEEZZ - I just installed the exact same setup from Keisler and I'll be pushing 550HP. They charged me 90 bucks to do what they call a "quality check" prior to shipping. I was told they will not stand behind the tranny without it, and now they're brushing you off??? Its also unbelievable that Tremec will not stand behind their dealer. I never would have used them if I would have read your story first. I would like to believe we have strength in numbers and can have an impact. I'll go somewhere else from now on.

Greg

One of biggest benifits to our quality check is the presurre decay leaktest machine we use. We do this to all the trannys wether they are just a bare unit or a modified unit before thay leave here. We also no longer charge for this.

You guys still aren't getting the fact that this guy tried to decieve us at first,
because he knew he screwed up. We bend over backwards for all customers and offered him a deal as well. All you guys seem to believe is what he said.

[ByronRACE]

Originally Posted by KEISLERGENE

You guys still aren't getting the fact that this guy tried to decieve us at first,
because he knew he screwed up. We bend over backwards for all customers and offered him a deal as well. All you guys seem to believe is what he said.

I get it. You think he broke the transmission by not using it correctly. You think he told you he was accelerating down the road, then later said he had the car at a track, and this makes your case that it was misused...because it was at a track. Well hell, I'd leave that part out in my story too. Why? Because you'd jump to conclusions.

I get it. He raced it. It broke. Maybe he broke it. I just don't agree that this makes any difference from a customer service perspective. Bottom line is you have an extremely unhappy customer and are in a position where you could solve the problem at a minimal cost and inconvenience to both of you. Instead, you've spent considerable time and resources pointing the finger in order to not warranty the product. He has to R&R the thing and presumably pay half of the shipping at a minimum...nobody does that for fun; I just don't see the motive or what he has to gain here. Your cost on the parts and labor is far less than what you've lost already by creating an unhappy customer. I'd just fix it and be done with it; or get all your stuff back and show him the door. If for no other reason than to stop my company name from being displayed in questionable light.

[KEISLERGENE]

Originally Posted by ByronRACE

I get it. You think he broke the transmission by not using it correctly. You think he told you he was accelerating down the road, then later said he had the car at a track, and this makes your case that it was misused...because it was at a track. Well hell, I'd leave that part out in my story too. Why? Because you'd jump to conclusions.

I get it. He raced it. It broke. Maybe he broke it. I just don't agree that this makes any difference from a customer service perspective. Bottom line is you have an extremely unhappy customer and are in a position where you could solve the problem at a minimal cost and inconvenience to both of you. Instead, you've spent considerable time and resources pointing the finger in order to not warranty the product. He has to R&R the thing and presumably pay half of the shipping at a minimum...nobody does that for fun; I just don't see the motive or what he has to gain here. Your cost on the parts and labor is far less than what you've lost already by creating an unhappy customer. I'd just fix it and be done with it; or get all your stuff back and show him the door. If for no other reason than to stop my company name from being displayed in questionable light.

1st question I have to ask is are dating this guys's sister?

Seriously there are alot of things that aren't clear here. We brought the transmission back here. A Tremec rep and a member of our engineering staff
looked over the transmission. We found the problem we were told by Tremec it wasn't covered. We offered at our expense the labor and a wholesale price on the parts. He shipped it to us we shipped it back to him free of charge per his instructions. This is the 3rd time I have stated this. Are you reading between the lines only commiting to memory what you want too. A guy earlier posted about electronic parts eluding to the fact that it was the customers fault yet he replaced it no problem. When your dealing with a couple of 3 dollar parts, I would do it too. We are talking about several hundreds of dollars worth parts. This problem never occurs I could see it if it was on a regular basis. Even after the fact we found out he was trying to deceive us we still offered to fix it. The offer still stands. I sincerly hope if something like this happens to you, you will fight like the big dog you are in this fight. My kudos to you

[ByronRACE]

Originally Posted by KEISLERGENE

1st question I have to ask is are dating this guys's sister?

No, and I'm not posting from his IP address either.

Originally Posted by KEISLERGENE

Seriously there are alot of things that aren't clear here. We brought the transmission back here. A Tremec rep and a member of our engineering staff
looked over the transmission. We found the problem we were told by Tremec it wasn't covered.

So Tremec decided not to honor the warranty claim. In other words, you won't honor the claim because they won't. Got it. If Tremecs biggest distributor said "Hey guys, we want to make good on this for this customer even though the guy probably broke it...help us out here", are you telling me they'd say NO? You're right, there's more to the story.

Originally Posted by KEISLERGENE

We offered at our expense the labor and a wholesale price on the parts. He shipped it to us we shipped it back to him free of charge per his instructions. This is the 3rd time I have stated this. Are you reading between the lines only commiting to memory what you want too.

Nope, I'm not committing any of it to memory. That's what the computer is for. What I'm suggesting is you should just fix the thing free of charge and make this go away in the sake of good customer service. Why? It hurts you less. Now I'm repeating myself. It must be contageous.

Originally Posted by KEISLERGENE

A guy earlier posted about electronic parts eluding to the fact that it was the customers fault yet he replaced it no problem. When your dealing with a couple of 3 dollar parts, I would do it too. We are talking about several hundreds of dollars worth parts.

That was me. Now it's you who have a memory problem. IT IS contageous! And, by the way, the product sells for $479, and to give one away costs me over $300; which I've done 6 times since the product introduction in 1999. I've recouped much more than that in advertisement-free referral sales.

Originally Posted by KEISLERGENE

This problem never occurs I could see it if it was on a regular basis. Even after the fact we found out he was trying to deceive us we still offered to fix it. The offer still stands. I sincerly hope if something like this happens to you, you will fight like the big dog you are in this fight. My kudos to you

If you truly believe he grenaded the thing, or could even PROVE it, I still say it's cheaper to offer the benefit of the doubt and fix the thing free of charge, make a happy customer...and get referrals and kudos instead of this kind of attention. Maybe it's a matter of principle to you. Personally, I'm not that proud...if it costs me money, I do whatever costs me the least in the long run...even if it means burying my pride to make someone else happy.

[KEISLERGENE]

Look at my pictures ther is a copy of the letter.

[ByronRACE]

For those that don't wanna click:

[KEISLERGENE]

Originally Posted by ByronRACE

No, and I'm not posting from his IP address either.









If you truly believe he grenaded the thing, or could even PROVE it, I still say it's cheaper to offer the benefit of the doubt and fix the thing free of charge, make a happy customer...and get referrals and kudos instead of this kind of attention. Maybe it's a matter of principle to you. Personally, I'm not that proud...if it costs me money, I do whatever costs me the least in the long run...even if it means burying my pride to make someone else happy.

This is not a matter of pride. We are more than fair will all of our customers.

This attention is unwarrented.

Gene