Tko600 Warning!!!!

[ByronRACE]

Originally Posted by KEISLERGENE

As an authorized Tremec Warranty and Repair Center we have on-staff engineers and builders who are qualified to determine transmission use and failure. We also have at our disposal the vast knowledge of the Tremec tech team. Tremec and Keisler Engineers took a hard look at this failure and both determined that it was customer abuse that caused the failure.

Why would a company that stands behind their product and obviously values their customer base (why else would you have a friend/employee post from your computer/facility, then post yourself) spend 10X the man-hours and resources (You claim to have involved two teams of employees and done exhaustive analysis for this single transmission failure) to attempt to prove a customer is at fault than just simply repair/replace the transmission and build good will?

I'm in the automotive electronics business. Personally, when I get back a burned up pile of rubble and the customer tells me all he did was "plug it in", I replace the thing and ask him to be more careful next time. Yes, it costs me money (many hundreds of dollars, sometimes). Why do it? First, I don't honestly believe people buy things with the intention of destroying them. (They have a vested interest; R&Ring a trans in a Cobra is no fun...). Secondly, when I take care of the customer using the "customer is always right" policy, they are so happy they send me 10 friends. Thirdly, I don't believe I'm perfect. Perhaps the product was designed in such a way that it wasn't foolproof. Perhaps there's something more I could have done to prevent this failure. It COULD be a design problem; even if improbable.

Right or wrong, I believe you've already lost far more than you'll ever gain by denying this claim (whether valid or not). And, I don't care who's doing the analysis...there is no way to look at a pile of teeth and know EXACTLY what happened. I don't care how many piles of teeth and stripped gears you've looked at... you can't draw a conclusion with 100% confidence just because this pile looks similar to another pile. You can make an assumption based on how you choose to view the evidence...either for or against the customer. Ultimately, it comes down to your disposition.