Tko600 Warning!!!!

[Fordfan69]

Richard,

1: My whole problem with the outcome has been twofold:
As I mentioned, the salesrep that placed my order was informed It would be racing it ocassionally - Nothing was said to me about voiding warranty.

2: The explanation for the "abuse" that was given to me by you and the Plant Manager shifted from "you missed the shift or the gear was halfway in", then changed to " the clutch you are using is way too aggressive and shocked the tranny". When I reminded you guys that your company was the one that recommended the clutch from the beginning and sold it to me, it then went back to "the gear being halfway in".

That's why I feel keisler was "grasping" at a reason to pin it on me and not search into/have Tremec search into whether there are a bad batch of gears(maybe mine is the only one) out there(if that indeed is the case)

I told you before, I am not asking for anything I don't truly and honestly feel is unjust. I was never really given a good technical explanation when I asked many times.

Also, You guys mill the tailshaft as well as a small portion of the top shift plate. You must dissassemble the tailshaft and toplate to do that. You then have to reassemble it. That is why Tremec is saying they can't cover it. You are an authorized distributor, but why don't they feel comfortable enough in you work to cover it. They will cover the transmission if it is raced at the track. Just look at the ad the have. If they stand behind their transmission, why can't you?

Greg.

[keislerNick]

Also, You guys mill the tailshaft as well as a small portion of the top shift plate. You must dissassemble the tailshaft and toplate to do that. You then have to reassemble it. That is why Tremec is saying they can't cover it. You are an authorized distributor, but why don't they feel comfortable enough in you work to cover it. They will cover the transmission if it is raced at the track. Just look at the ad the have. If they stand behind their transmission, why can't you?

Greg.[/quote]

Who ever you talked to at tremec has obviously misinturpreted the warranty. As all transmissions we do are still under warranty by tremec taking the tailhousing and topplate off has no affect on the internal gear set and is still under warranty from tremec. We do cover many transmissions and tremec sends us alot of customers to us to warranty for them direct. Also if you call the tech line and tell them you broke your trans drag racing they do not cover that I am sorry if they mislead you but that doesnt happen.

[WarrenG]

A few years ago Vandersteen, a high end speaker manufacturer in CA, received a warranty repair request from one of their So. Cal dealers. Their customer reported that his speakers "melted down" when he was listening to them at normal levels in his home. Upon examination of the speaker drivers, Vandersteen said hold, there is no way this happened during "normal" listening levels.

Turns out the customer had the system cranked up loud enough to be heard in the yard (from his living room) while he was running the lawn mower. Definately not what is considered normal listening levels by anybody's definition in the hobby, manufacturer or user. The drivers for these particular speakers cost considerably more than the $430 quoted for the parts damaged in this transmission.

Vandersteen, who has always been known for great customer service, still replaced the drivers at no charge for the customer and gained an even greater reputation for excellent customer service in the industry.

Not going to take sides here, I can certainly identify with both. It does seem to me that both Keisler and Tremec could have gained alot by writing off the cost of repairs to "purchasing" of additional "goodwill."

That said alot of the repetitive rhetoric used in some of the posts (both sides) gets pretty tiresome. Some people (including a certain electronics dealer) obviously have way too much time on their hands.

[Velox]

I've been reading threads on CC for a long time and only recently joined. This thread was initially great popcorn entertainment, with an extra dose of "you've gotta be kidding" when I read fordfan's comments. What to me was an obvious new poster only here to bash a vendor and put the internet HEX on the people he wanted money from generated an amazing quantity of bad-bad Keisler and bad-bad Tremec verbiage. As the thread has gone on I finished my popcorn and now am mostly discouraged with many of the responses. I've read a few comments that echo my concerns - when did it become OK to lie and cheat and expect others to be responsible for whatever goes wrong? I've had Tremecs, several years ago I bought a kit from Keisler, last week I bought a TKO600 from jimiG. I've never had a problem, and for sure if I blew one up racing I wouldn't dream of trying to scam someone else to pay for it. You race it, you own it. What part of that is not understood? Sure the "make it go away" philosophy is the quick cure to avoid attention. I'm glad not everyone looks the other way when people deceive, lie and cheat. This case here is amazing, a totally dishonest customer was still offered free labor and a deal on parts, and still goes out to light up the forums with his rants on Keisler and Tremec. Well that's just my opinion not even 2c worth, I'm off to get some more popcorn.

[Burgs]

Tremec, reach into the rack of gears and give one away. What's the BFD?

It was misrepresented what was going on at the time it broke, so it's the principal of the thing? Get over it! It happens all the time, in all industries, and it is your decision how to deal with it. Either call your customer a liar to his face, and tell him to pound salt, (or is it sand?), or call him a liar amongst your selves, take care of the problem, and move on. The dealer offered the labor at N/C, and I commend Keisler for that! The manufacturer has dug in their heals, and that is their decision.

Ford Fan, IMO, buy the gear and take the labor,... as Richard said, get that Charger back on the road!

[rj8806]

Originally Posted by Fordfan69

Richard,

1: My whole problem with the outcome has been twofold:
As I mentioned, the salesrep that placed my order was informed It would be racing it ocassionally - Nothing was said to me about voiding warranty.

2: The explanation for the "abuse" that was given to me by you and the Plant Manager shifted from "you missed the shift or the gear was halfway in", then changed to " the clutch you are using is way too aggressive and shocked the tranny". When I reminded you guys that your company was the one that recommended the clutch from the beginning and sold it to me, it then went back to "the gear being halfway in".

That's why I feel keisler was "grasping" at a reason to pin it on me and not search into/have Tremec search into whether there are a bad batch of gears(maybe mine is the only one) out there(if that indeed is the case)

I told you before, I am not asking for anything I don't truly and honestly feel is unjust. I was never really given a good technical explanation when I asked many times.

Also, You guys mill the tailshaft as well as a small portion of the top shift plate. You must dissassemble the tailshaft and toplate to do that. You then have to reassemble it. That is why Tremec is saying they can't cover it. You are an authorized distributor, but why don't they feel comfortable enough in you work to cover it. They will cover the transmission if it is raced at the track. Just look at the ad the have. If they stand behind their transmission, why can't you?

Greg.

I beleive the statement about the clutch being way too aggressive started in either this thread or one of the other 2 foums you signed on to. We sell that particular clutch all day long and no one else has called with the same compaint.
As for "grasping" for a reason.... The evidence speaks for itself. The gear was sheared off in the front of the gear. If there was a defect in the material, the outcome would have been different.
Tremec saying that they wouldn't warranty the transmission is a mis-understanding on your part. I spoke at great length to the rep yesterday about this statement and that is simply not true. They will not warranty any of OUR parts, but the internals are not affected by that statement. We are an authorized repair center. In fact, Tremec has referred several guys who were not our customer, to send their tranny to us for warranty repair. Tremec only offers a 3 month warranty on the tranny where we double that to 6 months.
This is a mute point anyway as Tremec has inspected it too and came to the same conclusion we did, abuse. They will not warranty it for that reason.
We do seperate the tailhousing from the main case and machine it(the tailhousing). The way I read your statement about "us re-assembling" the tranny, to mean that we removed the internals for our machining process and then re-assemble it. My mistake. I mis-understood.
Once again, we are willing to eat the labor and you pay wholesale price for the parts needed. That is the only answer you are going to get so take the advice given to you by many on this forum(and the other 2) and let's get this behind us. Your Charger is meant to be driven and our kit is meant for you to enjoy driving it more so fix it and go enjoy it.
Richard
Tech Support
Keisler Engineering