"Sorting out" Issues...

[MRGEORGE077]

I have submitted my invoices dealing with these issues to the dealer and expect him to reimburse me for the current expenses as well as any additional expenses, i.e. transmission failue, in the future. As of this date he has not responded.

If by the end of the week if I have not received his response I will submit a request to Shelby American and ask that they either reimburse me or let me transport the automobile to another Shelby American authorized dealer who would address these problems in his shop. As a last alternative give me my money back.

If unsuccessful the last step would be to lawyer up in a very public way. At the end of the day I believe any mechanical issue can be rectified given enough money and time.

The only suggestion that I could give someone who is going to contract with a company to build them a Cobra would be to contractually hold back 10% that would be used to sort out these sorts of issues for the first 1,000 mile or so. I knew to do this but given the reputation of the company I let it slip, so shame on me.

[mln385]

Originally Posted by MRGEORGE077

I have submitted my invoices dealing with these issues to the dealer and expect him to reimburse me for the current expenses as well as any additional expenses, i.e. transmission failue, in the future. As of this date he has not responded.

If by the end of the week if I have not received his response I will submit a request to Shelby American and ask that they either reimburse me or let me transport the automobile to another Shelby American authorized dealer who would address these problems in his shop. As a last alternative give me my money back.

If unsuccessful the last step would be to lawyer up in a very public way. At the end of the day I believe any mechanical issue can be rectified given enough money and time.

The only suggestion that I could give someone who is going to contract with a company to build them a Cobra would be to contractually hold back 10% that would be used to sort out these sorts of issues for the first 1,000 mile or so. I knew to do this but given the reputation of the company I let it slip, so shame on me.

Agreed ....it is time for the consumers of this hobby to demand the quality and expertise they pay for.

I would also recomend consumers take the time to ask the qualifications of the shop, whom is performing the installs and what acreditations if any do they have (ASE etc.)

[patrickt]

Originally Posted by MRGEORGE077

The only suggestion that I could give someone who is going to contract with a company to build them a Cobra would be to contractually hold back 10% that would be used to sort out these sorts of issues for the first 1,000 mile or so. I knew to do this but given the reputation of the company I let it slip, so shame on me.

Funny you should say that. I did just that, but not on purpose. ERA shipped me my car so that I could have it before Christmas, but Peter didn't get around to figuring out what I owed him on it until after they all came back from vacation, in January or so.... It was one of those "trust things," and that's best when it's a two way street.

[MRGEORGE077]

Originally Posted by patrickt

Funny you should say that. I did just that, but not on purpose. ERA shipped me my car so that I could have it before Christmas, but Peter didn't get around to figuring out what I owed him on it until after they all came back from vacation, in January or so.... It was one of those "trust things," and that's best when it's a two way street.

You are correct Peter is a good guy, someone you can trust.

[RodKnock]

Originally Posted by MRGEORGE077

The only suggestion that I could give someone who is going to contract with a company to build them a Cobra would be to contractually hold back 10% that would be used to sort out these sorts of issues for the first 1,000 mile or so. I knew to do this but given the reputation of the company I let it slip, so shame on me.

No shame on you. Reputation and recommendations are what most folks rely on. A "retention" of funds sounds great in theory, but most shops take these projects on a time and material basis and only give the owner a "good faith" estimate.

I also know about the principle of "retention", but I also took my car to a shop based on reputation and personal recommendations and was completely satisfied. The shop I took my Cobra to, once finished with the install, kept my car for an extra week or two, doing a shakedown and fixing anything that was necessary. IIRC, they put a 100-200 miles on the car to make sure my car was delivered with no issues.

In the end, I had two issues. I had to replace a defective tach and there was some sort of an electrical issue with the wiring harness, which turned out to be an issue with all harnesses made during a specific time period.

[patrickt]

Originally Posted by RodKnock

No shame on you.

He's mad. Kirkham and ERA do things differently than CSX cars -- you really can't compare the three when it comes to this wicket that he's stuck in.

[MRGEORGE077]

[quote=patrickt;1206141]He's mad. Kirkham and ERA do things differently than CSX cars -- you really can't compare the three when it comes to this wicket that he's stuck in.[/QUOT

You are 100% correct, and hindsight is wonderful but you can't undo spilled milk just wipe it up , move on and hope others don't make the same mistake.