Finish Line Accessories - Page 3

undy · #1 (**permalink**) 03-21-2020, 05:01 AM

Quote:

Originally Posted by FUNFER2

Which were you looking at ?

https://lloydmats.com/custom-fit-flo...idered-design/

On their website. The have the traditional original cobra logo. Use a 65 mustang to see all their logos.

https://www.lloydmatsstore.com/luxe-floor-mats?q=design

Ivygreen65 · #2 (**permalink**) 03-28-2020, 02:48 PM

As a data point - I placed a Finish Line order on 3/12, received a notification of shipment with tracking number on 3/20, and package arrived today 3/28 (they’re on the west coast and I’m in East Tennessee).

RUFdriver · #3 (**permalink**) 04-02-2020, 06:05 PM

The exception that proves the rule.

migge · #4 (**permalink**) 09-28-2020, 06:53 AM

Now it seems more difficult to reach some one at Finishline. Ordered in July and got the reply that they move to another building. Since July I have emailed Finishline 6-7 times. No reply at all. And only the answering machine is on. Any similar or positive results from buyers?

spdbrake · #5 (**permalink**) 09-28-2020, 08:37 AM

I've spoken with them twice last month without issues.
Pretty sure they are a one man operation, as the owner is a bit frazzled every time we speak. Covid surely is helping the logistics.
I do know they're only open 9am-5pm PDT or 6pm-2am your time in Germany.

migge · #6 (**permalink**) 09-28-2020, 08:50 AM

Just tried a minute ago. Forwarded to a voice mail system and then a digital lady voice asked if I still be there. If so, please hang up. Dead end.

spdbrake · #7 (**permalink**) 09-28-2020, 09:12 AM

They should be open now. By my calc they opened 12min ago.

CoyoteCobra · #8 (**permalink**) 09-29-2020, 08:39 AM

I spoke to him yesterday on the phone. He said he has been super busy and that the fires in Cali are very disruptive to his business (smoke makes it hard for him to work in the building) and that he just moved to a new building, too.

He said he was working as hard is he can to complete all backlogged orders and to expect 2 to 3 week lead time on my potential order.

S1965C · #9 (**permalink**) 09-29-2020, 09:09 AM

Communication is not their (Taylor’s) strong suit. But I did order a couple Lucas fan switches two weeks ago and they arrived a week later.

Blackbart · #10 (**permalink**) 09-29-2020, 12:50 PM

Yes, I ordered some products on 9-5-2020, credit card was charged immediately . Checked the account regularly and nothing has been shipped. Emailed the address given on their website twice asking for an update. No response. Finally sent them an email that if I didn't receive some sort of explanation or response I would request my credit card company cancel the transaction. Again, not even the courtesy of a response from Finish Line so I have cancelled the order and received full credit from my card. Suffice it to say, I will never order again from this company.

Unique427 · #11 (**permalink**) 09-29-2020, 02:43 PM

My experience has been mixed but always got the product.
Sometimes right away other times weeks upon weeks then VOILA!! it arrives.
It seems like common items that are likely in-stock ship without issue
otherwise your order will languish in purgatory.

Finish Line is really convenient for many small items but if you need it now and
you're up to the search task, everything can be found elsewhere.

migge · #12 (**permalink**) 09-30-2020, 01:36 AM

I always put in orders approx. 1 grand one or two times a year, so a reply via email should be just normal I think.

migge · #13 (**permalink**) 09-30-2020, 01:42 AM

I'm in the mail order business too and every parts will be shipped in 1-2 days. And communication with customers was and is always essential. Not only these days. If I would be in the US, he would have a major competitor. The demand for parts is there and by the end the fastest with the best prices and service will win.

xb-60 · #14 (**permalink**) 09-30-2020, 01:52 AM

migge, do you sell Cobra-related parts?

Cheers,
Glen

migge · #15 (**permalink**) 09-30-2020, 05:59 AM

Just to a few friends and sometimes on ebay. Not on a professional way.

peterpjb · #16 (**permalink**) 10-05-2020, 11:01 AM

fyi, from facebook 30 min. ago

“
Hello Everyone,

I just wanted to put a post out there to let everyone know what is going on here at Finish Line Accessories right now.

In July I moved to a new location in Oakley Ca. As with most things in 2020 nothing went smoothly and it put me way behind.
Once I got things back to operational and started to catch up the wild fires started here in California. Due to the heavy smoke and terrible air quality it made it very hard to be out in the shop packing orders and putting in the hours that I needed to.

I am currently about a month behind and I am really trying to get things caught up here. I am so sorry to everyone that has experienced delays on their orders.

Right now some of my phone numbers are not working as the numbers are being transferred to new providers that service my new address. My main local line is functioning so please feel free to call that number 925 849 6331. The (888) and (954) numbers should be back online in a week or so.

I want to thank everyone for supporting Finish Line Accessories.
I wish you all the best through this tough year, and if you need me please reach out to me.

Thank you,
Taylor Holmes
“

Michael C Henry · #17 (**permalink**) 10-05-2020, 11:54 AM

What does the drivers side mat look like when the brake and clutch pedals come through the floor? does the mat stop before the pedals or have slots for the pedals? The floor mat becomes a traction surface when getting in and out , how are they anchored?

FUNFER2 · #18 (**permalink**) 10-05-2020, 02:09 PM

Hello Taylor, thank you for coming on to inform us of what's you've been dealing with. Two big wammies hit you.

I'll need two floor mats, but no hurry !

All the best,
Kevin

undy · #19 (**permalink**) 10-06-2020, 05:36 AM

Quote:

Originally Posted by FUNFER2

Hello Taylor, thank you for coming on to inform us of what's you've been dealing with. Two big wammies hit you.

I'll need two floor mats, but no hurry !

All the best,
Kevin

Kev, this was just a copy of what Taylor posted on FarceBook, not here. Your request has fallen on deaf ears and eyes.

eschaider · #20 (**permalink**) 10-06-2020, 02:02 AM

The current Finishline's poor customer service predates the CA fires. This is not a fire related problem although I am sure the fires do not help. This is a business mismanagement related issue. Anytime your credit card is charged before the product is shipped you are looking at a company with cash flow problems (probably mismanagement related) or some type of questionable business practice. Reputable (and well managed) firms will only charge your card when the product is shipped not when you order it.

Vintage Wheels (who advertises on the site here) also has a very nice selection of Cobra accessories and components that they resell. The link to their Cobra Parts Page is => Vintage Cobra Parts. While not as comprehensive as Finishline they cover many of the more frequently used components. There a number of other providers that do not advertise on CC but still have a good selection of parts. You do not need to endure the Finishline indifference to your business.

Ed