Roush Warranty Work

[Randy Rosenberg]

Wow! In today's age, it is the service that comes after the purchase that really defines the reputation of a company. Reading this thread convinces me that I'm glad I didn't buy a Roush, and I don't think that I can recommend one to anyone.

And you need to ask yourself if Roush really cares about their reputation, given what has been shared on this thread...

Good luck to those with open, unresolved problems with their very expensive engines.

[SP01715]

Originally Posted by Randy Rosenberg

Wow! In today's age, it is the service that comes after the purchase that really defines the reputation of a company. Reading this thread convinces me that I'm glad I didn't buy a Roush, and I don't think that I can recommend one to anyone.

And you need to ask yourself if Roush really cares about their reputation, given what has been shared on this thread...

Good luck to those with open, unresolved problems with their very expensive engines.

I think you are being a little unfair in your judgement IMO. Look at the other comments on this thread praising Roush and you can add me to one of their satisfied customers.

The only problem I ever had with Roush was getting through to the right person because they are a very large company. If I need anything I now go through either Lance Stander at SPF or another guy I use that is a Roush dealer. They both have direct numbers and get quick answers when we have needed them.

What other engine builder do you know that will send a new motor on a warranty issue? I know of two cars where they have done just that and it cut down significantly on the time the car was down.

[csx4910]

Maybe I am being harsh but as of tomorrow 3 weeks have gone by without approval from Roush for Anthem to perform the warranty work and 1 week since I last heard from Roush who promised me they would call the dealer that day to get the work approved. I can't see how 3 weeks with only one call back is good customer service. I can only see it from a business perspective that sometimes companies get too large and diversified for their own good and forget what made them a great company in the first place. I see it every day in my industry. If I didn't return a call from one of my customers for 3 weeks they would be a lot nastier than I am right now. I am open to any suggestions to resolve this other than between myself and the dealer since Thursday have left at least 6 messages with no response AT ALL! To me that isn't good customer service for a $5000 engine let alone an almost $40K engine!