Johnex refund. help?

[doccobra]

To Jim Colman, thank you for stepping in, your comments are welcome and I will address them shortly..

L.H. Here is a thought stop trying to sway the topic of discussion. Comments on Grammar, spelling what is this “English 101” or a discussion on
John not providing customer service, dubious quality parts supplied to customers and the true quality of Johnnex build turnkey cars.

You have never met John, what have you done and what is your experience with John? What is the basis of your opinion? Have you ever even been to John’s shop? If not, how can you make an informed opinion? How many cars have you dealt with, one? If so how can you suggest you have a informed opinion?

I am in my 40’s, have an undergraduate degree in business and an MBA, I work full time as a North American Manager of customer service. I build and sell cars as a hobby now. I have lived in Toronto for over 20 years, I have known John and Johnexx since it’s inception. I have been to John’s shops over the years more times than I can remember and have dealt with over 10 Johnexx cars over those years as well. I have seen many other of the cars John has built and have formed my opinions and issues based on what I have seen, discussions I have had with numerous of Johns clients and my personal direct experiences with John. Can you say the same?

Let me be painfully clear on this I am very easy to deal with, I tell it how I see it, plan, simple and BLUNT.

Since you have cast out a comment about John’s frame allow me to clarify as to prevent you from again tying to cloud the issue. I have not criticized John’s Frame or body, CSC Racing who designed and build Johnnex’s chassis make a GREAT chassis. I purchased John’s kit based on the quality of it. Further I don’t believe there is a truer body shape than John’s another reason I purchased a Johnnex.

Jim, my apologies to you Sir, to address your note:

Now lets get into the issues I have dealt with over the years.
John has always refused to provide information about what components to use to build his cars. Case in point I wonted to build a car and as such I did not purchase a complete car.
In a discussion with John after the purchase he said to me, if people didn’t purchase all the parts from me then forget it, they can figure out what they need on their own, I’m not going to tell them anything.

He meant it Builders are on there own. I did purchase some parts from him and had him do some work.

He welded the chassis mounts onto my rear axle. As I found out later he warped the housing, I spend a month trying to find a shop that could correct the damage. Good job John.
I purchase a set of front upper A arms from him as “New” I installed them on the car and when my car was complete enough to need a alignment I found that John had supplied used and junk parts on the assembly, in particular the pivot rod that mounts to the chassis was garbage I had to purchase the parts and repair John’s ”New” parts.

From this I learned my lesson and I dealt with John differently as a result. From that point on I made sure that wanted and what I received from John was what I needed, not what he said I needed and was new. I inspected parts before I paid for them and before I took them from his shop.

Over the period of my build I met a number of other people who were building or had a finished Johnexx. Seeing that I lived in Toronto there were a number of them around and we all shared similar experience with our builds and dealings with John.

Once my car was complete and I started to show the car things really started to happen. I became the source for information since I had actually completed one of his cars. I was questioned by everyone how did you do this, where do you get that, what parts do you use. Etc. etc. etc.

Holy mackerel, who died and made me the expert on Johnnex cars and who designated me the Jonnexx’s customer support person? Seeing that the people who where building the cars ARE GREAT, I did my best to support there effort. Many a night a spent in someone’s garage helping them get their car sorted out.

I will have to go into details in the next installment