Johnex refund. help?

[stickanddice]

As a potential Cobra buyer, I've been doing research in purchasing a replica for quite some time; too long if you ask me...but let's just say it hasnt' been easy convincing the wife And given how I show her this forum so that she can see how supportive and quality driven the builders are, you can rest assured I won't show her this thread! Needless to say, irrespective of the specific issues, I doubt anyone who reads this thread is going to purchase a Johnex. I have read previous posts in which a customer turns to the forum as a last ditch effort to get help, either from their own admitted ineptitude or something as simple as a defective part. In most cases, other owners from the same maker or the maker himself will jump in to aid the customer in need. Notably, Kirkham provides very supportive and lengthy replies to clear anything up. Now if they can just get their prices down a tad...

I found Johnex's reply early in this thread to be extremely defensive and discouraging from a potential customer prespective. As for the legalities, this is a forum after all. You hear the good the bad and the really, really, ugly. If these are indeed customers who have had poor experiences, then let them voice them. I for one am very interested. If these cases are just aberrations to an otherwise well run, company with high quality standards, then let the other Johnex owners jump in and stand up for their builder.

No matter what comes of this... The one crucial thing I've learned from this unpleasant yet helpful thread is that Johnex will not help you out when you need it.

One last item I have to add. Just because somebody works in the high line car industry does not guarantee superior service. My room mate in college had a Toyota Camry, and the service he got was stellar. I once took one of my father's Ferraris to get serviced (they usually come in trailers to pick up the vehicle, but it game me an excuse to drive it ) and it took nearly three months worth of "oh, that part will be in the next couple of days" before I got father's car back. He thought I wrecked it and was hiding the evidence !