CobraRestorers.com Beware!

[Ford of France]

If you search CC, you will see a host of negative write ups on this company that goes way back.

[John McMahon]

I've never had a problem with them, but I was trying to find an old post from Paul Sutphen, he had purchased a complete ERA 427SC and the moder blew up almost immediately. He went to court and won.

Maybe Computerworks can help, it may be in an archive somewhere. It was in the Consumer Forum maybe 2+ years ago.

[casaleenie]

Just reading this thread would cause me to shop elsewhere.
Maybe it's time for them to rethink their position on returns and customer satisfaction. Keep up the pressure....I've seen it work on this forum before....

[johnnyfive]

I just got a few parts from finish line
( oil cooler & shroud, Cobra OE Cap
for steering wheel center) to name a
few and thought they were all in
great cond. matter of fact have never
had anything come from them that was
bad. The price is an other matter. 60.00
dollars for a steering center is a little high
I have to say. But I most of their prices
are about the same as others..

[Excaliber]

Long delayed respsone to the question:

When did I buy my side emblems from Finish Line?

Couple of YEARS ago, the current quailty maynot be the same as when I bought. The ones I bought I was happy with.

[Jack21]

For what it's worth...

No experience with Cobra Restorers in Atlanta. From what I'm reading, never will.

Good experience:

Summit. Great! Jegs. Great! CRII for factory parts, Great!

Finishline. Product, service, quality; fine. But PRICY!

My OEM Cobra stuff (mirrors, gas cap, some emblems, windshield, all Lucas stuff) came from europaspares.com. They have a sister site just for Cobras called cobraspares.com. They are in England where Cobras are still made. Their service, products, and quality are all first rate. Their prices I would rate as fair for OEM quality parts. Order on-line, they convert from British Pounds (now Euros) to U.S. dollars, and parts come well packed in a box in a few days. Don't know about returns, never had to return anything.

Tony Branda is another good source for emblems and badges. A little on the pricey side, but not like Finishline.

[pgermond]

Have never had an issue with Finish Line (Enzo) - great service, good products..... use them whenever I need something.

My $0.02

[427 S/O]

Short and sweet, most of us who come from the ATL area stay as far away as possible from C.R.

[Ron61]

I quit using them years ago due to their policy. After an hour on the phone making sure an air filter would fit and being told we have it right here and have measured it and it is exactly the size you want, I ordered it. When I recieved it, the darn thing was two times the thickness, length, and width of what I could use. I called and wanted to return it and was told, it isn't damaged or anything due to our fault and since there is no damage and it is good, we won't take it back, so no return. At that price it really ticked me off to have to just throw it away. I also threw away their catalog at the same time.

Ron

[JoseMorales]

Order on-line, they convert from British Pounds (now Euros) to U.S. dollars, and parts come well packed in a box in a few days. Don't know about returns, never had to return anything.

Have the British gone to the EUROS ???????...I still travel there with POUNDS.

[BLACKJACK]

UUHHH, JOSE - - - -

WHO ARE YOU TALKING ABOUT??

BLACKJACK

[Fitz]

Never had a problem FYI- I purchased a number of items from Finish line and I have been pleased. Just got mats from them.

[vettestr]

I also purchase many items from the folks at Finishline in Florida. Paula and Enzo are some of the nicest people around to do biz with. I have found a part cheaper here and there but there is a lot of value in knowing you will get what you ordered and it will come ASAP. In the rare time something is wrong for whatever reason they JUST Make It Right and that is worth a little more to me in the end.

[Ford of France]

Cobra Restorers has always had one of the worst reputations on CC since I have been here. Rarely does one hear anything good about them---just a litany of complaints.

Finishline, on the otherhand, has always been at the top of the hit parade for excellent service and quality.

[DaxSC]

From across the pond here, I've had nothing but good service from Europa in the U.K and Finishline in the States.

I've just checked the change in my pocket and can confirm that the U.K. is still using the pound. (Over my dead body will we adopt the Euro!)

[Enzo Alibrandi]

Paula here from Finish line. John told me a few weeks ago Tim called and wasn't happy with his emblems and he told him to throw them away and sent him a new set. Tim subsequently called and said they were fine and he had made a post but was going to correct it. I guess he never got around to it. Just so all of you know we want all items to be perfect just like all your dollars are perfect. I do have packers in the back and vendors that sometimes change something and it may get out before I get a call. I never remember anyone not having items replaced that are for any reason inferior.

Regards

Paula

[JCoop]

[289ACE]

I've only dealt with Cobra Restorers twice and both times were bad experiences. In the first one I ordered a package tray for a '66 shelby and they sent one for a '65. When contacted, Chuck said it will still fit so use it anyway. When I informed him I wanted a '66 like I had ordered, he said he would not replace it as the shipping was too expensive and if I wanted to recoup my cost for the wrong part I should try and sell it to someone around where I lived. The second time was when I ordered a hood scoop ( I know I should have learned after the first experience) and it showed up warped by about 1 3/4" from end to end, and looked like it had been hammered out by a beginning metal shop student. When I called to return it, they told me no returns were allowed until I pointed out that their web site said I could return for credit and then they backed down and allowed it to be returned for credit. There are too many companies around that provide excellent service to put up with what Cobra Restorers does.
Jay

[double ugly]

I've ordered several small ticket items from Cobra Restorers and haven't had any problems with them. I did talk to the woman who answered once when their website wasn't working right and found her to be quite rude though.
John

[thudmaster]

I have ordered lots from finishline and Paula is always curtious to me. She knows I'm on the west coast and usually ask me if I want two day shipping. I have her trained I think. You have to remember no matter who you order from.......sometime chickens, sometimes feathers.............