Stuck with faulty product from Finishline!

[Dan Stryffeler]

Stef,

I don't know that a retailer sticking to their return policy and/or having higher pricing than another retailer on the same part necessarily makes them dishonest. He has a business model and it didn't suit how you would like to be, or are used to be treated.

Had they knowingly sold you a defective part, or didn't stand behind their policy, then that would be different.

At any rate, put that new switch in the car and get out and drive the thing!

(It took me a lot longer than you to put my car together, probably 12+ years, but that was due to an incredible lack of focus on my part... )

Once you're on the road, I'm sure the end result will more than outweigh the frustrations of building one of these cars.

- Dan

[Remod]

Stef,

Maybe you should cut Finishline some slack...

Anywhere I have ever purchased an electrical component from a parts house, the big sign is always there that says NO RETURNS ON ELECTRICAL PARTS.

And understandably so.

Why should Finishline offer a service that their competition does not ?

[Cracker]

Stef - the customer in the US is usually always right as well - just not evidently in all places.

IF the part was defective as shipped from Finishline (no way to prove it) then any reputable retailer would take care of the problem. I'm a vendor with Home Depot, Target, Babies R Us, etc. etc. They can return any item that is not functional, heck they don't even need a reason by contract technically. This boils down to not what the fine print says but how customer oriented/friendly a retailer will be. I associate with suppliers that operate differently. As stated before, this is not the first upset customer of Finishline I've seen trying get some relief via this forum. If it smells bad - it's usually bad, despite the outcry to the contrary.

Cut Finishline a break? Your smoking to much cheese. The customer gets the breaks - always. However, when I'm up at the "Door" the retailer is first, "your privileged to spend your money here" attitude no doubt is prevalent.

[RedCSX1]

I have ordered several parts from Finishline. Someparts I received were sub par and others were real good. With in days after taking delivery I contacted Finishline and stated I wanted to return them. No problem however you will be charged 20% restocking fee and pay for return shipping. I have a problem with this when the part is poor quality than shown in ad or defective.RETURNS: All goods shipped are fully insured. A 20% restocking fee will be charged to customers on all returned items. Returns must be within 30 days of purchase with pre-authorization. There is no restocking fee on exchanged merchandise. No exchanges will be accepted on items that are not returned in the same condition they left our premises