Stuck with faulty product from Finishline!

[JBCOBRA]

11 months is a LONG time.
How much is the part anyway? Is it just a VW part? They can be had for cheap.
I have had nothing but great service from Finishline. Most likely, if you had noticed the problem sooner they would have hooked you up regardless of it being an electrical part.
Sorry to hear about your problem, but it should be an easy fix.

[Enzo Alibrandi]

Cracker,

I'd like to address you first. I'm not sure who you are but I know that "Finishline issue complaints" does not pop up on a regular basis like you are saying. I send at least 40 to 50 packages a day(over 700 in the month of October) and if we had many issues you would hear about them all the time. We also go out of our way for customers and I can't tell you how many e-mails and thank you's we get on our end.

Stefano is correct that after one year we couldn't take the turn signal back. There is no warranty for that and I don't even buy from the same vendor I received that one from in England.

As far as 20% restocking almost everyone knows that you can call me after one year and let me know they never used a part and I exchange it for full value. Also if someone calls me that a switch or a mirror or anything is broken I generally tell them to throw it away and send them another. I don't ask for returns.

Enzo is very honest and I take issue with you suggesting that he isn't. You can be unhappy with something without saying a person is dishonest.

We can't always make everyone happy.

The last person that made a complaint on another forum was the same person that in my Vendor Sale thread said "we were the greatest". Which is it. Also his complaint that his hard earned money was taken and the product not received is false. We never charge anyone for anything that doesn't go out the door.

I can't go back to a vendor of mine after one year for a refund on a defective electrical piece either.

If anyone mails anything back because of a mistake I made I always refund the shipping and stick t-shirts and stuff in the box.

I'm the same one that gives "thousands" of dollars each year to every club that writes me for donations for get togethers and events. I don't ask for anything in return. It is a way to give back. So if someone thinks I need to steal their $200, they are sadly mistaken.

Paula Alibrandi
Finish Line

[stefanog]

Paula, just to clarify things here, the part was never used, just opened right at the end when it was time to finish the interior, this was 1 day to finishing the car 100%. I apologised for the delay in notifying you of this problem in emails I sent you direct, I was never unhappy with you or your service, let's get this straight. I was and still am unhappy about the return emails that were sent to me direct in response to my querie.

I now tread differently with any future purchase, period.

Stef

[Cracker]

Paula,

I'm nobody. But considering your stable of toys I should consider snubing my nose at my customers regarding our return contracts - maybe that's your secret. Then again, it might be your margins. Is there a reason why you are no longer using that supplier? Could it be because of quality or was it simply a pricing issue? If you stopped using them it further strengthens Step's claim that the part was no good - as delivered by YOU.

Cobra Make & Engine: E.R.A. GT40 and 427 Cobra, Ferrari 360 Modena, MiniCooper-S

You would think that a retailer that has been blessed would take a valid customer complaint or defective part and make it right even if it all came out of pocket. I spend well over $150,000 a year in mark down, promotional, and return money. What's $200 to you (assuming you have all the cars in your tag line) when your customer legitmately is taking a bath on a part you sold - not to mention he bought from you previously.

It's a crying shame but at least you give thousands of dollars each year to causes that don't help your Kewee customer one-i-ota.

I never said and am not implying anyone at Finishline is dishonest. I do feel their return policy is a bit over-the-top. If a defective part is delivered a customer should have a right to get 100% of their money back, period. Is this the case?

In the end, however, they can do whatever they want to - I just wouldn't and won't buy from retailers who operate on an uneven playing field. Have a great day and don't over rev your Modena.