Stuck with faulty product from Finishline!

[Poolw]

I have purchased and returned parts at Finish Line and I will say they have been great to to business with. That my $0.02.

[HI Cobra]

I think there is a responsibility of the purchaser to check what they bought
as soon as they receive it to make sure it is the correct item and that it works. If it isn't, or doesn't, deal with it then. "Timeliness". I cannot imagine the bookkeeping issues alone of trying to deal with items a year old.
The 30 day policy is clearly stated and is reasonible. What if it had taken
three years to build the car - still expect refund? My 2 cents.

[stefanog]

I never asked for a refund, I politely asked if it were possible, given the time, to send the item back (at my cost) for another that works properly. I don't think this is out of the ordinary, the item was opened to see if it was the correct one and yes, it was, how was I to know it wasn't to work properly once fitted? I think some of you are missing the point here.

Where is the loyalty to your customers?

Stef

[mike knight]

I don't know you so i won't presume to know your mindset. I do know that if I buy a product from someone and it is almost a year later that i find out that the product is faulty that is my issue. We all must accept a responsibility in our small community. Our vendors make a living by maintaining inventory of custom products or make them available in a reasonable length of time to us. We owe them the responsibility of ordering these custom parts and putting them into service in a reasonbable period of time. I am not criticizing your opinion as you are entitled to it. I am just offering you my opinion of our responsibility to vendors. If we purchase a product and we don't need it for almost a year that has to be an example of bad planning. Our mistakes in bad planning should not be extended to a vendor. Our problems should not become their problem especially if we have extended past a reasonable period of time. Additionally, in my opinion, when we extend our dissatisfaction in a public forum, such as this, we are playing the blame game to satisfy our selves. If we chase our vendors away who will we count on to help us with our machines. Like i said we all share in this. As a fellow cobra enthusiast i would ask you to suck it up, accept the fact that finish line is an excellent vendor, based upon their track record, and move on. I say this with all due respect.