Stuck with faulty product from Finishline!

[Fox]

I never asked for a refund, I politely asked if it were possible, given the time, to send the item back (at my cost) for another that works properly.

So what you are saying is that while you have paid for once for an item that works... Finish Line will pay for two and have one that doesn't. Keeping in mind that they are not in the position to seek the same from the original supplier.

Sounds like a refund from where Paula and Enzo sit.

While you may believe that Finish Line should provide this type of customer service, it is not your call. It is theirs.

I am in the health care business and I give away, or am asked to give away, free work all the time. When I choose to donate my time or fees that is my choice. When a check bounces or a bill goes unpaid that is a whole different ballgame. From an outsiders perspective the outcome may seem the same but trust me, it's not. The heat, lights and staff wages still need to be paid when I take that on. One might see that it actually costs me money to help another. Is your scenario really that different??? Finish Line has done nothing unreasonable, they just haven't done what you wanted.

For me, the only way I got over the bull$hit that Walmart once served up on me was to stop shopping at Walmart. I know I am better off for it... and who knows, they might just see it the same way. Might you consider doing something similar with Finish Line?

-John