What would you do?

[JWheaton]

Originally Posted by fsstnotch

OK... for all you ERA guys! I AM NOT BASHING ERA FOR NOT POSTING! I don't blame them if that is how they want to do business! I'm just stating facts that I've gathered from this thread alone. I did plenty of research on era before I decided on Hurricane. I didn't see any complaints. That's why I think it's imperative that ALL the facts are clear! What I see as fact from this thread is this....

1.) Pavulon ordered a GT40 from Era and made 2 payments totalling $10,000
2.) Peter and pavulon agreed upon a refund after pavulon backed out
3.) after much waiting, he was refunded $5000 and told he would get the rest in a week
4.) It has been more than 2 weeks since this thread was started and nothing has been done
5.) We've been told that the book keeper walked out the door
6.) OR WAIT... maybe he was laid off?
7.) Peter hasn't returned phone calls
8.) Era owners stand firm and loyal!

Again I AM NOT bashing ERA. I am stating the facts of this thread which is why it is sooooo important that all the facts are clear! The next potential Era owner could very easily read this thread and see exactly what I see as an UNBIASED NON-Era owner!

fsstnotch -- Reread my post. I was not bashing you. What I wrote was essentially the same as what Kristen wrote. There is a lot of history that this site has. Some not available anymore due to system outages. As you have joined in July of 07 I thought I would point that out to you regarding the manufacturers and how they have pretty much all used this site. I would have never imagined that you would have read over 7 years worth of threads in two months.

[fsstnotch]

Originally Posted by JWheaton

fsstnotch -- Reread my post. I was not bashing you. What I wrote was essentially the same as what Kristen wrote. There is a lot of history that this site has. Some not available anymore due to system outages. As you have joined in July of 07 I thought I would point that out to you regarding the manufacturers and how they have pretty much all used this site. I would have never imagined that you would have read over 7 years worth of threads in two months.

You'd be surprised! Remember, I'm in Iraq and 99% of the time my job consists of surfing the net. In the IT field.. "if it aint broken... DON'T TOUCH IT!" Especially here where communications are vital to the mission! I read alot! Especially on this board! I gotta soak up all the info I can before the build starts!

[tbell]

Let me state this simply: Deposits and refunds are handwritten on customer work orders and are available to all employees to view.

[jose velez]

It is ridiculous that this subject lasted this long. The customer canceled the order after the kit was in production. The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense.

I hope that this is the end of this story. This is not BBB.

[jwd]

Originally Posted by jose velez

It is ridiculous that this subject lasted this long. The customer canceled the order after the kit was in production. The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense.

I hope that this is the end of this story. This is not BBB.

Jose,
You're making alot of ass-umptions. Sounds like a complete refund was promised by ERA but they didn't follow through (why would they blame it on a book-keeper ). Unless they respond again, that's the way it remains to appear.

[jwd]

[quote=jose velez] The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense. [quote]

All of the above apply. A full refund was promised. Again, without a reply on this public forum, ERA's reputation has been tarnished and I for, would avoid them until this is problem has been resolved. If they continue silence on this problem, they are the ones that will suffer. All the damage that is done is because of ERA's lack of response.

I appreciate all the ERA owners loyalty but, try to see it from a neutral point of view (if all possible).