What would you do?

[jose velez]

It is ridiculous that this subject lasted this long. The customer canceled the order after the kit was in production. The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense.

I hope that this is the end of this story. This is not BBB.

[jwd]

Originally Posted by jose velez

It is ridiculous that this subject lasted this long. The customer canceled the order after the kit was in production. The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense.

I hope that this is the end of this story. This is not BBB.

Jose,
You're making alot of ass-umptions. Sounds like a complete refund was promised by ERA but they didn't follow through (why would they blame it on a book-keeper ). Unless they respond again, that's the way it remains to appear.

[jwd]

[quote=jose velez] The customer delayed payments and the start of construction without an increase in kit price. The customer tried to sell his option without success. The customer has tried to damage ERA's name on this site and ERA customers and other have come to its defense. [quote]

All of the above apply. A full refund was promised. Again, without a reply on this public forum, ERA's reputation has been tarnished and I for, would avoid them until this is problem has been resolved. If they continue silence on this problem, they are the ones that will suffer. All the damage that is done is because of ERA's lack of response.

I appreciate all the ERA owners loyalty but, try to see it from a neutral point of view (if all possible).