What would you do?

[Excaliber]

From ERA's web site:

What if I want to cancel the kit after I've given you a deposit? The deposit is 100% refundable up until the time we actually start building your kit. After that, we will adjust the refund to reflect our added costs.

A $5,000 deposit is initially required to 'hold your place in line and lock in the cost'. Another $5K is required when the build actually begins. We can assume the build did begin based on:
1. The second $5K was refunded all ready, thus the build was started.
2. Steel was "bent/cut" (according to Pavulon).

We don't know what "added costs" may have been incurred and need to be "adjusted" by ERA before a partial or complete refund of the initial deposit could be made.

Based on Pavulons statement he was promised the full amount would be refunded. Frankly this seems 'unlikely' since the build was started and surely ERA incurred some expense as a result. A 'verbal agreement' is difficult to prove one way or the other, in court or here on CC. But it's much more clear if the deal is in writing! If you have something in writing, Pavulon, perhaps you could post it (assuming it doesn't violate any CC rules).

Otherwise, I'm afraid were back to where we started, 'rumor has it...'.

jwd,
Considering the seriousness of the charges and the fact that it taken SEVERAL pages to get the 'whole story' I think this thread has been fair and unbiased for the most part. Theres always a rouge post here and there in any thread that tends to distract from the matter at hand. But thats just my opinion.

[jwd]

Originally Posted by Excaliber

From ERA's web site:

A $5,000 deposit is initially required to 'hold your place in line and lock in the cost'. Another $5K is required when the build actually begins.

And since there is a long waiting list for these cars, I'm willing to bet that there was no cost to ERA and that the next person in line moved up 1 spot.
Since my Cobra is done and I've been looking to build a GT40, ERA is out of the running and RCR is now in first place. Their loss, not mine. I'm glad somebody had "a pair" and posted this situation. Probably saved me alot of agrivation.

[Chaplin]

Originally Posted by jwd

And since there is a long waiting list for these cars, I'm willing to bet that there was no cost to ERA and that the next person in line moved up 1 spot.
Since my Cobra is done and I've been looking to build a GT40, ERA is out of the running and RCR is now in first place. Their loss, not mine. I'm glad somebody had "a pair" and posted this situation. Probably saved me alot of agrivation.

JWD-
Have you read any of this thread?? The order was for a GT 40, not a Cobra. There is not a long waiting list for GT 40s. In fact, ERA makes so few GT40s, they incur huge expense in connection which each one they make which is likely not recovered until final sale- and there might not be "a next person in line" for quite some time. If fact, Jose stated that Pavulon tried to find someone to take his spot in the GT 40 line, but could find no takers- not surprising for what will be a 100k plus car when it is finshed.

Bottom line, like Jose said, he ordered the car, they started building, he cancelled. Notwithstanding that per ERA's policy, Pavulon may not have been entited to any refund, they apparently agreed to give him back his entire deposit (pretty good of them wouldn't you say?), and in fact have given half of his $$ back already (a fact conveniently omitted by Pavulon until page 5 of this thread). The fact is Pavulon is just pissed that he hasn't gotten back the rest of his deposit back as fast as he would have liked (do I need mention again that he may not have been entitled to a refund in the first place??) so he started this thread with the hope that ERA would be afraid that it would damage their reputation and they would crumble under the pressure. Pretty low brow tactic if you ask me. The repeated threats of contacting the Atty Gen were nice touch too

Unfortunately for Pavulon (and despite his best efforts), this BS thread will not damage a great reputation earned by consistently delivering quality products and service over the last 30 years.

As for you, if you think Pavulon is in the right and took the high road here, I am sure ERA will be happy to hear that you have crossed them off your list.

[jose velez]

Originally Posted by jwd

And since there is a long waiting list for these cars, I'm willing to bet that there was no cost to ERA and that the next person in line moved up 1 spot.
Since my Cobra is done and I've been looking to build a GT40, ERA is out of the running and RCR is now in first place. Their loss, not mine. I'm glad somebody had "a pair" and posted this situation. Probably saved me alot of agrivation.

Comparing ERA GT to RCR is like apple and oranges (price, details, construction, etc). The bend metal the customer claims is stainless steel computer cut and has to be welded to form the tub. The details of the ERA GT to the original is second to none. So I hope that you are happy with your RCR if you ever buy it.

[Jac Mac]

Originally Posted by jose velez

Comparing ERA GT to RCR is like apple and oranges (price, details, construction, etc). The bend metal the customer claims is stainless steel computer cut and has to be welded to form the tub. The details of the ERA GT to the original is second to none. So I hope that you are happy with your RCR if you ever buy it.

I would suggest that you take a look at the chassis of Goran ( Sweden ) & Dave Brown ( NZ ) before concluding that ERA detail is second to none in originality.

Jac Mac

[JWheaton]

Fsstnoch -- you absolutely do have an opinion here. This thread started with a question, "How do I get my money back?" Those who know how best to communicate with ERA, the ERA owners, offered up their suggestions. Your assistance here has only been to tell us how bad ERA is for not putting on an online dabate.

Pavulon has been advised on his best approach given what he has told us to be the story. If his story is accurate then ERA will respond. What is known is that his story has more to it than originally written.

Does this reflect badly on ERA -- hell no. Just as it would not reflect badly on any other manufacturer, like Hurricane, to not conduct business on a web forum.