What would you do?

[fsstnotch]

Frank, the answer is no to both. So basically what you are saying is that since I have never dealt with Era, I can not have an unbiased opinion on this situation... that's... awesome! This thread has made me very happy to have done my business with Hurricane. Especially since Era was in my top 3. I would not have been able to deal with the total lack of communication that Era appears to have, especially from here in Iraq where I rely heavily on emails rather than phones. Heck, I wouldn't have even had a good phone number that they could have NOT called me back on! Pavulon has stated numerous times that he has tried going through the company with no response. He has also stated that he is making the motions to take the next step. He started this thread not to bash ERA or give them a bad name, he was hoping that some of you Era owners could help him out and give him some insight as to how to go about getting Era to respond to his calls! He has thanked each and every person in this thread who has given him a good answer and defended himself to each that has basically called him a liar and said that Era is made up of a bunch of gods that never make mistakes and always have good communication. Must be you have to actually go to the shop to get that communication. I don't knock Peter or Bob or anyone for not saying anything here. What I don't get is how they can not have any customer relations! I mean, did all you owners send them money and wait a year till one day it just showed up on your doorstep? You can not run a business without customer relations!

jose, I run the internet! That is my Job, as long as the internet and phones are operational, I have no job. My jopb is completely reactive. when somehting breaks, I fix it, and I don't sleep until it is fixed. No Comm, No bomb!

To all you Era owners who can understand where pavulon is coming from! Good on you! Whether the website says he gets no refund or partial refund is beside the point. He and Peter OBVIOUSLY made an agreement and at this time it would APPEAR that pavulon will just have to accept that sometimes people don't hold their end of the deal. That view could go both ways for ERA and Pavulon, since pavulon DID back out of his initial purchase.

Live and learn! That's life! Unfortunately some people get knocked down on their way!