What would you do?

[fsstnotch]

Frank, the answer is no to both. So basically what you are saying is that since I have never dealt with Era, I can not have an unbiased opinion on this situation... that's... awesome! This thread has made me very happy to have done my business with Hurricane. Especially since Era was in my top 3. I would not have been able to deal with the total lack of communication that Era appears to have, especially from here in Iraq where I rely heavily on emails rather than phones. Heck, I wouldn't have even had a good phone number that they could have NOT called me back on! Pavulon has stated numerous times that he has tried going through the company with no response. He has also stated that he is making the motions to take the next step. He started this thread not to bash ERA or give them a bad name, he was hoping that some of you Era owners could help him out and give him some insight as to how to go about getting Era to respond to his calls! He has thanked each and every person in this thread who has given him a good answer and defended himself to each that has basically called him a liar and said that Era is made up of a bunch of gods that never make mistakes and always have good communication. Must be you have to actually go to the shop to get that communication. I don't knock Peter or Bob or anyone for not saying anything here. What I don't get is how they can not have any customer relations! I mean, did all you owners send them money and wait a year till one day it just showed up on your doorstep? You can not run a business without customer relations!

jose, I run the internet! That is my Job, as long as the internet and phones are operational, I have no job. My jopb is completely reactive. when somehting breaks, I fix it, and I don't sleep until it is fixed. No Comm, No bomb!

To all you Era owners who can understand where pavulon is coming from! Good on you! Whether the website says he gets no refund or partial refund is beside the point. He and Peter OBVIOUSLY made an agreement and at this time it would APPEAR that pavulon will just have to accept that sometimes people don't hold their end of the deal. That view could go both ways for ERA and Pavulon, since pavulon DID back out of his initial purchase.

Live and learn! That's life! Unfortunately some people get knocked down on their way!

[Hans-Olof Blom]

Fastnotch!
I live in Sweden and I have bought and built an ERA Cobra without any communication problems. Peter P. can often be difficult to reach because he is talking to someone else on the phone. That cannot be called a total lack of communication. He can only talk to one person at a time.

[jose velez]

I quote fsstnotch: "jose, I run the internet! That is my Job, as long as the internet and phones are operational, I have no job. My jopb is completely reactive. when somehting breaks, I fix it, and I don't sleep until it is fixed. No Comm, No bomb!"

Wow I am really impress with your capacity but if you run the Internet like you claim why you posted this in this site at the Hurricane Motorsport

"BTW, I did try to go to the hurricane forums but it was blocked by the servers the military uses. At least I can get here and FFR. Lots of good info!"


If you are the chief coj___s why the site from HM and others are blocked for your use. Maybe you are not supposed to be using it for personal use. I have been in the computer business for the last 27 years and I implement Internet usage policies everyday. I know that your use is not authorized. You can call my boss and tell him I am using the internet for personal use. Can I call your boss so he can add www.clubcobra.com to the list? I have no issues to call anyone in the world almost for free. (I have a good redundant unrestricted bandwidth which I pay with my money and not tax payers.)

I suggest that the next time measure your words before you use the word dirt on someone you do not know and will never know. A person that I am proud to say he is my close friend. BTW I do not have any problems in communication with ERA from Puerto Rico.

[JWheaton]

Originally Posted by fsstnotch

jose, I run the internet! That is my Job, as long as the internet and phones are operational, I have no job. My jopb is completely reactive. when somehting breaks, I fix it, and I don't sleep until it is fixed. No Comm, No bomb!

You and Al Gore probably invented the internet together.

Originally Posted by fsstnotch

To all you Era owners who can understand where pavulon is coming from! Good on you! Whether the website says he gets no refund or partial refund is beside the point. He and Peter OBVIOUSLY made an agreement and at this time it would APPEAR that pavulon will just have to accept that sometimes people don't hold their end of the deal. That view could go both ways for ERA and Pavulon, since pavulon DID back out of his initial purchase.

Guess what -- THAT is bashing. So don't claim to be innocently standing by helping an old lady across the street. It is clear, from all the advice from ERA owners that know how to work with ERA, that Pavulon has been given advice. Advice that unfortunately was not helpful to him. Oh well, BASH us ERA owners that understand his problem and gave advice.

I know Peter. I know he helps anyone who needs it regardless of car or manufacturer. I know he spends 95% of his time with a phone hooked to his head talking to people. I know he is good people along with the rest of ERA employees. I know when he makes a deal he stands by it. I am sure a deal has been completed and we have case of sour grapes left over.