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10-11-2006, 12:51 PM
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CC Member
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Join Date: Dec 2004
Location: Prince Frederick,
MD
Cobra Make, Engine: Unique 427 S/C 427 FE S.O. 484 cu in
Posts: 952
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Not Ranked
"hey?....you tawkin' to me?"
"YEAH! I'M TAWKIN' TA YOUS!!!" 
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10-11-2006, 08:45 PM
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CC Member
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Join Date: Feb 2006
Location: Glenwood Landing or Southampton,
NY
Cobra Make, Engine: Superformance, FRP460 Big Block
Posts: 975
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Not Ranked
New Yorkers are pretty cool, and contrary to stereotypical reputations, are very warm people when given a chance. But when we get awakened from a needed nap unnecessarily, we yell out loud. We have too much annoyance already.
This sub forum says "Finish Line---Speak with Paula & Enzo". I've posted here before asking about a couple of products that didn't fit. No response. Rude? no, I thought, maybe just too busy looking after a business. Finally got to return the goods after a pretty hefty restocking fee. So now, unsolicited emails charging me $254. So I tried talking to Enzo & Paula on this forum, as it's cheaper than a phone call, just a bit louder, perhaps...and I see, the only response I get are from this side of the counter, again.
Sorry for the rant, again, I've surely misinterpreted this sub forum as some sort of customer service channel for Finish Line.
I'll go drive the Cobra now.
__________________
Ray
New York
SPF#1052 11mpg
CAV GT40 MONO29 9mpg
'94 35th Anniversary Rover Mini Cooper 32mpg
'01 MB CL600 V12 18mpg
'08 Volvo S80 18mpg
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10-12-2006, 02:56 AM
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CC Member
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Join Date: Dec 2004
Location: Prince Frederick,
MD
Cobra Make, Engine: Unique 427 S/C 427 FE S.O. 484 cu in
Posts: 952
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Not Ranked
Quote:
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Originally Posted by JCoop
New Yorkers are pretty cool, and contrary to stereotypical reputations, are very warm people when given a chance. But when we get awakened from a needed nap unnecessarily, we yell out loud. We have too much annoyance already.
This sub forum says "Finish Line---Speak with Paula & Enzo". I've posted here before asking about a couple of products that didn't fit. No response. Rude? no, I thought, maybe just too busy looking after a business. Finally got to return the goods after a pretty hefty restocking fee. So now, unsolicited emails charging me $254. So I tried talking to Enzo & Paula on this forum, as it's cheaper than a phone call, just a bit louder, perhaps...and I see, the only response I get are from this side of the counter, again.
Sorry for the rant, again, I've surely misinterpreted this sub forum as some sort of customer service channel for Finish Line.
I'll go drive the Cobra now. |
They are probably on the beach counting all that money and don't have access to the internet.  
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10-12-2006, 05:25 AM
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Senior Club Cobra Member
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Join Date: Mar 2001
Location: Northport,
NY
Cobra Make, Engine: Kirkham, KMP178 / '66 GT350H, 4-speed
Posts: 10,362
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Not Ranked
Quote:
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Originally Posted by JCoop
...So I tried talking to Enzo & Paula on this forum, as it's cheaper than a phone call..
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Finish Line, Inc. - Toll Free: (888) 436-9113
...what's cheaper than a toll-free call?
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10-12-2006, 06:08 AM
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CC Member
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Join Date: Feb 2006
Location: Glenwood Landing or Southampton,
NY
Cobra Make, Engine: Superformance, FRP460 Big Block
Posts: 975
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Not Ranked
..I've surely misinterpreted this sub forum as some sort of customer service channel for Finish Line.
__________________
Ray
New York
SPF#1052 11mpg
CAV GT40 MONO29 9mpg
'94 35th Anniversary Rover Mini Cooper 32mpg
'01 MB CL600 V12 18mpg
'08 Volvo S80 18mpg
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10-12-2006, 06:28 AM
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Senior Club Cobra Member
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Join Date: Aug 1999
Location: Ellington,
CT
Cobra Make, Engine: Classic Roadster 351W, T5, Red & White
Posts: 3,478
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Not Ranked
Ray..........was just offering an opinion based upon my personal experiences, not 2nd hand info, with Finish Line. For some reason, these were all positive. It does not imply that someone else might never have difficulties.
A comparison could be made with UPS and FedEx regarding delivery failures, so far no complaints on the service I personally received, but others have had problems.
__________________
2014 Porsche Cayman S, 2014 M-B CLA 45 AMG,
Unkown:"Their sweet lines all but take my breath away, and I desire them as much for their beauty as for their use "
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10-12-2006, 06:39 AM
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Senior Club Cobra Member
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Join Date: Mar 2001
Location: Northport,
NY
Cobra Make, Engine: Kirkham, KMP178 / '66 GT350H, 4-speed
Posts: 10,362
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Not Ranked
Quote:
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Originally Posted by JCoop
..I've surely misinterpreted this sub forum as some sort of customer service channel for Finish Line.
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No foul.
... most businesses prefer their customer service to be handled as a direct communication.
These Manufacturer Forums are really a convenience for product discussions....few vendors use it as a direct channel for business-related issues. |
10-12-2006, 07:41 AM
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CC Member
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Join Date: Jan 1999
Location: Whitehouse Station,
NJ
Cobra Make, Engine: SOLD: 2013 Boss 302 Mustang #2775 (both options). SOLD: 95 Mustang Cobra R #4 of 250 "Rosie's Diner" car. SOLD: CCX2-2505, #5 of 7 289 FIAs ever produced at Contemporary! my first Cobra: Unique 427SC w/ 428CJ moder!
Posts: 5,438
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Not Ranked
Quote:
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Originally Posted by JCoop
New Yorkers are pretty cool, and contrary to stereotypical reputations, are very warm people when given a chance. But when we get awakened from a needed nap unnecessarily, we yell out loud. We have too much annoyance already.
This sub forum says "Finish Line---Speak with Paula & Enzo". I've posted here before asking about a couple of products that didn't fit. No response. Rude? no, I thought, maybe just too busy looking after a business. Finally got to return the goods after a pretty hefty restocking fee. So now, unsolicited emails charging me $254. So I tried talking to Enzo & Paula on this forum, as it's cheaper than a phone call, just a bit louder, perhaps...and I see, the only response I get are from this side of the counter, again.
Sorry for the rant, again, I've surely misinterpreted this sub forum as some sort of customer service channel for Finish Line.
I'll go drive the Cobra now. |
They do not particpate as much as they used to on the forum. I beleive they have Henchman (and Henchwomen!) actually interacting here now.
If you call them, you will get great service and a quick delivery.
Now...how come I never got an email back from Mel Gibson after his DUI arrest?
__________________
REMEMBER....In Case of Spin....Both Feet in!!!!!
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