Got delivery yesterday and need some help

[123redtail]

first thing call florida DMV. I bought out of state, and was sold a car with used parts , called DMV of state I bought car , next day dealer said ill take care of it, after 2 months of ignoring me. . believe all licensed dealers are bound by lemon law. Most state DMVs are on all complaints immediately.

[klausflorida]

After I replied to them asking if they are still building cars I got this back:

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Hi Klaus,

Yes, we are still building cars. Each car is allotted a windshield glass and frame at the factory and arrives to our facility installed in that specific car. Unfortunately, no replacement windshield glass is available for your car at this time.
…

Thank you,
Brian.
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Kind of a joke, like we know most of the BDR buyers only buy once and we only focus on new car sales, so buddy you are screwed and you are not the first one!

BDR_Boy, I was thinking about the Lemon Law too, not sure if it applies at all for custom builds, but I'm getting to a point where I will just notify them of the lemon law and see what happens and if I have to get an attorney involved. In the FL Lemon Law you normally deal directly with the manufacturer not the dealer.

Can't really believe it, I love the car, even told them in my initial email I would pay for the windshield, just want to finally enjoy it. It takes a while for me to get really upset, as it is not good for my blood pressure, but if I do, you don't wanna mess with me and it is getting very close to that point.

[patrickt]

Originally Posted by klausflorida

After I replied to them asking if they are still building cars I got this back:

------
Hi Klaus,

Yes, we are still building cars. Each car is allotted a windshield glass and frame at the factory and arrives to our facility installed in that specific car. Unfortunately, no replacement windshield glass is available for your car at this time.
…

Thank you,
Brian.
-----------

Well that screwing was not nearly as polite. In fact, that's just your basic, down and dirty "f--- you very much" screwing. You can get that pretty much anywhere.

[Grey 65]

Originally Posted by klausflorida

After I replied to them asking if they are still building cars I got this back:

------
Hi Klaus,

Yes, we are still building cars. Each car is allotted a windshield glass and frame at the factory and arrives to our facility installed in that specific car. Unfortunately, no replacement windshield glass is available for your car at this time.
…

Thank you,
Brian.
-----------

Kind of a joke, like we know most of the BDR buyers only buy once and we only focus on new car sales, so buddy you are screwed and you are not the first one!

BDR_Boy, I was thinking about the Lemon Law too, not sure if it applies at all for custom builds, but I'm getting to a point where I will just notify them of the lemon law and see what happens and if I have to get an attorney involved. In the FL Lemon Law you normally deal directly with the manufacturer not the dealer.

Can't really believe it, I love the car, even told them in my initial email I would pay for the windshield, just want to finally enjoy it. It takes a while for me to get really upset, as it is not good for my blood pressure, but if I do, you don't wanna mess with me and it is getting very close to that point.

You should have told Brian most people get a free dinner and dancing before they get F'ed..... hehehehehehe

Sorry.... But now you know what you are dealing with.... Best practice is to just go to Jay for things.... Calling Boynton is like trying to get back with an EX... You know going in how it is going to work out.... Best to just avoid it altogether if possible.

[CHANMADD]

I fully understand the expectation for a new car .. Really bad on the supplier...
What I meant was , we forget that these are "Kit" cars .......albeit they cost so much.

[ha_pe_1968]

Hi!
Even for a Kit car, especially for a new expensive one, something like a customer service should be available. The whole story is more then a pain in the ass...it is really unbelievable...think i would go crazy!!!!!!!!!!!!!
Wish you the best and hope your problems will be solved soon!

Peter

[REY 427]

Any updates?

[BDR0572]

I like the send it too VMS scenario, I bought mine through them ,even used they stood by it , when I had small issues They jumped on it to help me get fixed and running right, even found part numbers for me so I could order parts from online vendors , Very Very Happy with VMS customer service Makes owning BDR something enjoyable .

[Millsy]

Originally Posted by BDR0572

I like the send it too VMS scenario, I bought mine through them ,even used they stood by it , when I had small issues They jumped on it to help me get fixed and running right, even found part numbers for me so I could order parts from online vendors , Very Very Happy with VMS customer service Makes owning BDR something enjoyable .

Without VMS i think there would be alot more unhappy BDR owners. The headquarters deosnt really seem to care about their customers and VMS truely does. Sending your car there is a no brainer, just look at all the compliments given to them by actual customers. Jay and Brian are stand up guys and that rarely happens in this business. You might have to wait because they are so busy all the time but it is worth it in the long run. If you have a problem they will fix it even if it takes some trial and error. Everyone wants a no hassle, no problems turn key Cobra but that doesnt exist. All brands have issues but having an expert on your side to get through these issues is the real key and thats what VMS provides.