Superformance Warranty is NOT transferrable - Page 2

rsimoes · #1 (**permalink**) 12-05-2006, 08:40 PM

Wow, nice bashing. The best part is the bashing without knowing the full story and assuming I'm, how was it put, nice, but dysfunctional?

I haven't posted the full story, because it could hurt some businesses. Let's just say the selling decision was not made on a whim and was not a simple change of mind.

PJS50 · #2 (**permalink**) 12-06-2006, 08:39 AM

Quote:

Originally Posted by rsimoes

I haven't posted the full story, because it could hurt some businesses. Let's just say the selling decision was not made on a whim and was not a simple change of mind.

Rob,
Admittedly, I don't know all of the circumstances behind your sale, and I do not want to get in on any "bashing" of your personality here. But, what is the purpose of trying to make digs on the Superformance name by even starting this thread in the first place?
As Woodsy pointed out, you are in essence a middle man in your particular car-sale transaction, and thus, the warranty is apparently not extendable to the next owner.... PERIOD! But, on the same token, so what?
I am the second owner of an OLD Superformance generation, but even if I bought it when the car was a year old or less, I wouldn't expect a warranty to follow me as a matter of "law".. Also, as so many others have mentioned here, having a relationship with the dealer, whether Dynamic or whoever, would probably suffice to get any "realistic WARRANTY" work done on the car you just sold anyway...
So, I put it back on you, what is your purpose in this thread?
I also saw your posting regarding the power output of a Keith Craft stroker engine package the other day... I am trying to figure your intent with that one to? Engine builders, even as good as Keith Craft is, can never guarantee EXACT results on every build... You know that right?
Car builders of the "hand made" variety like ALL Cobra replica manufacturers, cannot guarantee the same results twice either. You know that right?
How many Stradivarius Violins or Steinway pianos are "exactly" the same/sound the same?
Look at the ORIGINAL Cobras, those were all over the board in terms of quality/likeness to each other...
Rob, repectfully here, you may not be the kind of guy that would be happy with ANY Cobra replica... They all require some tweaking/wrenching/attention done by THE OWNER that a Ferrari/Porche/Z-06 Corvette owner can have "taken care of" at the local dealership... Warranty period or not...
I actually think that you and I are a LOT alike Rob... I think we BOTH like "perfection".. The difference is that I am willing to accept that "perfection" in my eyes may be unobtainable from anybody else but ME. So, I go about finding something CLOSE to my level of "perfection" and I tailor it MYSELF to my personal level of expectation if need be....
IF your own issue was with a particular SPF dealer, then again, what is the purpose of this thread besides to try and disparage the Superformance name because said "dealer" couldn't meet your level of expectation, even AFTER you had already agreed (by buying the car) to a certain level of "expectation" in the first place?
No offense intended here.. I just think you may be happier with something other than a Cobra replica, UNLESS you want to build it ALL YOURSELF!

RNT · #3 (**permalink**) 12-05-2006, 09:34 PM

Forget the full story. I'm going to wait for the movie..

gary osborne · #4 (**permalink**) 12-05-2006, 10:46 PM

All I know is my SPF is now 7 years old with well over 30,000 miles and I STILL get some things addressed by my dealer (Dynamic) and or SPF in CA for nothing or next to nothing. Granted, they are not big items but SPF nor Dynamic owe me a thing. So, as far as I am concerned, I have received better warranty service from SPF / Dynamic than I do from any of my 6 other cars which include Lincoln, Jaguar, Lexas and GM (Corvette) all of which are high end cars.

That said, I would hardly expect SPF to expose themselves to potential liability for warranty issues on second hand cars by breaking their own written policy and setting the precedent of extending the warranty to a second purchaser. If they do that for one, how can they refuse others? While the car in question as no engine and is unquestionably "new" insomuch as it has never been driven, many new owners might go out and pound the crap out of a car and then sell it and I sure would not want to be holding the liability of warranty issues if I was the manufacturer. I don't know why any of these kit car companies (or factory built replicas or whatever description one wants to use) offer any warranties at all.....but I am glad that they do.

Buzzmobile · #5 (**permalink**) 12-06-2006, 09:26 AM

I can tell you that my SPF was several years old when I bought it. I can also tell you that the few times I have had dealings with what I would say is the "local" spf dealer, I have had nothing but heart burn. I can also say that when I went to have things fixed here locally and they had to get spf specific parts from that local dealer....their response was....."what an ass".

I have not had the favorable SPF support everyone is talking about. I also was thinking of doing a GT 40 and could not even get a test drive in the GT40 when it was here at a local show...even with the wife standing there with the check book ready to go. Everyone else that wanted one did, but they were not even serious buyers that I could tell.

I do like my car. I think it is well made, but I am slowly redoing everything as there are lots of updates for the older cars. I know now that I am going to have to go some where else for parts and info in the future...the guys in OH sound like they are supporting their spf customers well.

But the point is, not all the dealings with SPF dealers are great. I will not be buying any more cars from them based on my lack of service/support.

Buzz

PJS50 · #6 (**permalink**) 12-06-2006, 04:25 PM

Rob,
Thank you for clarifying your reasons to me... I do believe you to be sincere regarding your feeling for SPF... Furthermore, I TOO have not had the best of "luck" in my own personal interaction with the SPF dealer in question (so I CAN relate to your plight somewhat, MORE than you will ever know!)...
I see that they, and SPF-USA has stepped up to the plate for you and I am happy that they did. I hope your distaste for the whole occurence goes away quickly...
I do have to disagree with your statement about SPF (or any Cobra replica) owners selling their "new" cars within the first year... While this statement may be true if the individual only bought the car to market it after it was completed. I actually think that "quick sale" ocurrence is few and far between with cars like the SPF (or other Cobra "rollers") which are more expensive right from the start compared to a "kit" and they only need a powertrain install to be called "done" anyway...
For the rest of you that have comments about SPF owners feeling higher and mightier, or part of some "secret society" amonst other Cobra makers- GET OVER IT! I was actually intending to build an Everett Morrison just like Dan did, when I came into my SPF by accident... Do I regret owning an SPF: HECK NO! Do I think SPF is a pretty darn fine Cobra replica: YOU BET, but there are also other companies that do a pretty fine job too...
One of the GREATEST things that I can say about my own SPF experience is all of the other FABULOUS SPF owners that I have met since I have owned my car, many of which have become lifelong friends to me. I do know that the main reason I met them is because of our common affection for the same brand of Cobra replica... Could this have happened with another brand of replica: Possibly?!? But knowing who and what I do now, I surely wouldn't want to take that chance! Maybe that's why we SPF people get so defensive or "hang together" as we seem to do.... We all just don't want to give up all the FUN we have "together", whether we are driving our Cobras or not!!! If that's so wrong, then I guess we are happy being "wrong"...
Rob, I wish you the best in your Cobra endeavors, I really do!

If you make it down to the London Cobra show this coming summer, I would love to see what you are driving... I will be the guy in the Guardsman Blue w/White striped "early" SPF that will be hitting 110MPH on the main street drags... LOL....
Owning your dream car is NICE! Having a GREAT group of friends there to share it with, makes it all the NICER!

rsimoes · #7 (**permalink**) 12-06-2006, 09:44 AM

PJS50,

The purpose of the thread was to simply point out that the warranty is not transferrable. Something I did not know until yesterday and I thought other potential buyers should know, just in case, since it is quite common for these cars to get sold quickly after purchase.

I can't believe how out of hand this post has gotten and how much people are reading into it.

I don't have a vendetta against Superformance. I just had a very bad experience. Much like you can have a lemon, but it doesn't mean that all the cars made that company are lemons, what matters more than anything is how that company handles your lemon problem. And, No, I did not have a lemon SPF.

rsimoes · #8 (**permalink**) 12-06-2006, 12:28 PM

I guess pressure applied in the right place works. I just heard back that Superformance will honor the warranty for the new owner, since the car never left the dealership. Good for the new owner! To be fair, I wanted to post the positive as well.

ItBites · #9 (**permalink**) 12-06-2006, 12:39 PM

Frankly,

I'm surprised any of y'all think there should be any warranty. These things aren't (can't be) sold as completed cars and the expected use may vary significantly. I have heard some say that they paid a lot of money... Who cares... If you paid $250K for a finished race car, what warranty would you get - NONE. I think the sale of rollers or ktis should be as-is, caveat emptor; you never know what someone is going to do goofy after they take it home.

And get off Rob's case. Just because you're in love with Superformance doesn't mean he has to be and he does have a right to voice HIS complaints here. Frankly, if I didn't know better, from listeniing to y'all, I'd think owning an SPF resulted in y'all not putting your pants on one leg at a time like the rest of us. Not sure I could be hung-up on the brand enough to join your elite group.

Just my $.02

RNT · #10 (**permalink**) 12-06-2006, 12:59 PM

"from listeniing to y'all, I'd think owning an SPF resulted in y'all not putting your pants on one leg at a time like the rest of us. Not sure I could be hung-up on the brand enough to join your elite group."

I have not seen SPF owners refer to themselves as an elite group. It seems non SPF owners are the ones thinking that SPF owners are somehow different.

Dan Stryffeler · #11 (**permalink**) 12-06-2006, 01:44 PM

Funny, I thought it was Shelby owners who thought they were an elite group?

Kidding, kidding, kidding... sorry, the devil made me do it

Just curious; what type of warranty would one expect to get from a car manufacturer such as Superformance, or their dealership network?

The only thing that I can think of, given the way these cars are intended to be driven, would be the quality of the paint job and maybe the durability of the fiberglass body (i.e., no premature cracks). Any drivetrain issues, (engine and transmission), would probably be covered by the builder, as would electrical components.

I don't remember any discussion with Everett-Morrison regarding warranty issues, I was just happy to get the parts that I ordered in a reasonable amount of time. I knew it was a component vehicle and have never, ever thought of it in the same terms as any other new car purchase.

- Dan

turnpike boy · #12 (**permalink**) 12-06-2006, 02:37 PM

What a thread.....

SPF evidently has a warranty that goes with their new vehicles (term applied liberally; forebearance required here, please). They do this, likely because they have confidence in what they create, and want that known. Like any warranty, it covers some aspects of their creation and does so for a specified limit. What's not clear here is just how that limit is defined, start & stop.

Other mfgrs don't offer warranties, for many of the reasons stated in prior posts. Maybe they are afraid of direct product liability; maybe they are afraid of end-user application; maybe they are afraid of......hell, you pick the reason. The simple fact is they don't.

RSimoes angst was SPF's decision, now modified, not to extend their provided warranty to the new owner of this unused car - seemed unjustified to him. Now SPF does also. And I think that says truly positive things about them.

jdog · #13 (**permalink**) 12-06-2006, 03:02 PM

Quote:

Originally Posted by Dan Stryffeler

Funny, I thought it was Shelby owners who thought they were an elite group?

- Dan

OUCH!

jdog

rsimoes · #14 (**permalink**) 12-06-2006, 02:55 PM

"RSimoes angst was SPF's decision, now modified, not to extend their provided warranty to the new owner of this unused car - seemed unjustified to him. Now SPF does also. And I think that says truly positive things about them."

Yes it does. I also got a personal call from Lance today saying that if the dealer did not come through (they did) he would. Also he said that he would like to make my situation right and asked me to call him when I am ready. He gave me his phone number and asked me to call him directly, anytime. That was impressive.

RedBarchetta · #15 (**permalink**) 12-06-2006, 03:24 PM

Rob, glad to hear that things are getting resolved to your satisfaction. Amazing what basic communication and a couple phone calls can accomplish, huh?

People are basically decent. It's the exceptions you read about in the newspapers everyday.

ItBites · #16 (**permalink**) 12-06-2006, 04:25 PM

RNT,

That is the beauty of being IN a group that thinks itself elite: The insiders never know it but everyone else does...

Actually, most SPF folks are great, but some will just not allow anyone to have a negative expression of opinion and since all SPF owners share something in common, they may tend to stick together as human nature dictates. My grandpappy always told me to be careful of who I align myself with...

And Dan, you're right, it did sound like I was talking about Shelby owners... Hahaha. I wonder why? Maybe the similarity in behaviour that evokes a similar judgement by the bystanders???

I better lay low for a while now...

RNT · #17 (**permalink**) 12-06-2006, 04:48 PM

"..most SPF folks are great, but some will just not allow anyone to have a negative expression of opinion.."

Itbites..maybe so, but you are doing the same by not allowing SPF'ers to have a negative expression of opinion. Right?

ItBites · #18 (**permalink**) 12-06-2006, 04:54 PM

Guilty.

...and I'm still laying low...

Dream Master · #19 (**permalink**) 12-06-2006, 05:09 PM

Sure easy to see who owns a SPF and who doesn't. The market speaks for itself. Who is prospering and why?

To Buzz, If there is any implication that your dealings with me were not pleasant. I'm really disappointed, as I busted my ass to help you even though you had bought a roughly 10 year old SPF car (#148) from someone, and I was still dealing with Katrina recovery. I explained this to you. and that I had to travel back in to the destruction to get the parts you needed, but I guess that wasn't fast enough for you. I also remember taking a spinner off a new car in Tulsa to accomidate you. AND, Sorry, I had so many people in line to demo my GT40. Many had set up appointments with me. I had to get on the road, and I thought you got a ride.

Remember this email below, when you were unsure what was the clutch master cylinder? I took time to talk you though what you needed to do. You did buy that car "as is". Had you bought a new car you would have had a warranty.

----- Original Message -----
From: ReedCobra@aol.com
To: buzzmarr@tulsacoxmail.com
Sent: Thursday, March 09, 2006 9:37 AM
Subject: Re: clutch master size

In a message dated 3/9/2006 9:32:58 AM Central Standard Time, buzzmarr@tulsacoxmail.com writes:
I found it, thanks. It is a 7/8. I am trying to figure out a different master slave combo. I have a 7/8 master and a 1 in slave and it is not working well. I need more throw and was trying to investigate how to get that done.
Buzz,

My reply:
DO NOT MESS WITH THE MASTER CYLINDER. That is sized properly, but may depend on what slave is used and what bellhousing and what fork. YOU DO NOT NEED TO CHANGE MASTER to get more throw. The cars are engineered by people who know what they are doing. YOU are lost. Call me with the car/build number. Do you know the history of the car. who did the install? When? 225-223-5330

Doug

RedBarchetta · #20 (**permalink**) 12-06-2006, 05:21 PM

Not to get too far off topic, but I can vouch for Doug (SPF dealer) and how well he stands behind his product. I'm third owner and he still took care of me as if I was the original one that bought the car from his dealership. That's service.

I do feel bad for those that receive less than stellar service. It does happen, even with Ford and Chevy dealerships. No company is perfect. Lance (new SPF owner) is really doing a lot to turn that around. But, like Rome, it won't be done in a day.

-Dean #747