Trouble logging in....?

[EM-0785]

Originally Posted by Ron61

Dominik has been sending me messages from another site for a week or so that he can't log in here. He gets that your 5 attempts are used most of the time and when he doesn't get that it tells him his name or password it wrong. He said he had gotten a new password from the site and it won't accept that either, but most of the time it just tells him he has used his 5 log on attempts.

Anyone here have any suggestions as to what he could try?

Ron

Hi Ron,

Talked to my IT guy for 5 minutes and he offered some thoughts to consider (I tried to keep up with him).

He felt it likely a corrupt database field/file on this user account. He suggested a site admin (perhaps Jamo if he has those rights if Brent is busy) try manually clearing that database (password) field and enter the intended password and see if it re-established function.

So it sounds likely a database issue needing maintenance/repair. So whatever software database is being used to support the vBulletin web interface on this site, whether sql or otherwise, he’d need to know which one to further assist.

It’s less likely, but entirely possible it’s a database issue impacting a larger set of users with a common characteristic, but other members of that set haven’t tried logging in yet. However it doesn’t sound like that at this point. Also, could be a bot impacting his account, but again less likely, or at least down the remedial path a ways.

If initial easy steps don’t remedy, it could end up requiring his account to be blown out and re-established as a new account. Hopefully not, as that can jeopardize history information depending on a few things.

Lastly, next rendition of server consideration down the road for this site may include further consideration of a hosted server situation where database updating/maintenance/repair is ongoing in the service. He’s run his own such sites before and helped many business/club/social sites, both ways, and does like this approach in many situations, it can help depending on needs, cost/value, etc.

I’m sure Brent likely knows the above info and readily handles such ongoing. So, if he just can’t get to it right away, as you seem to indicate on your other site, then just wondering if Jamo can try clearing/resetting the entry in that password field.

(Added: Also meant to mention that even though Dominik is receiving site notice messages indicating it's reset and/or provided a new password, which doesn't work, the password field itself likely isn't actually saving such password, even though the notice goes out, if the field is corrupt at the time.)

Best of luck Club Cobra Team! Brent

[Ron61]

Thanks for the information. I have thought it was something to do with his account but as I am just a member here I can't look at it. We are busy getting ready to move our site to a better hosting company and there is a lot to be done there so I am not on here a lot lately. I have sent both Brent and Jame emails through this site letting them know what problem he has but they are most likely busy too. I am going to copy your post and send it to him so he may have some idea of what is going on.

Ron

[EM-0785]

Originally Posted by Ron61

Thanks for the information. I have thought it was something to do with his account but as I am just a member here I can't look at it. We are busy getting ready to move our site to a better hosting company and there is a lot to be done there so I am not on here a lot lately. I have sent both Brent and Jame emails through this site letting them know what problem he has but they are most likely busy too. I am going to copy your post and send it to him so he may have some idea of what is going on.

Ron

Hi Ron,

Just wanted to mention, I added a parenthetical sentence at the end of my original post, via edit. If that wasn't included in the info you forwarded to Brent/Jamo, you may want to do so, just in case it helps, fwiw. Take care...Brent

[Ron61]

Thanks Brent,

I have forwarded everything to all of them and now it is up to them.

Ron

[EM-0785]

Originally Posted by Ron61

Thanks Brent,

I have forwarded everything to all of them and now it is up to them.

Ron

Hi Ron,

As I'd said in my original post, I was trying to keep up with my IT guy with my scribbling. One more thing I remember he had said. There was question on your other site about maybe an IP issue as you couldn't login with Dominik's credentials either from your machine and thought maybe it was because it wasn't from Dom's computer's IP address.

The IT guy said that by design it shouldn't lock the IP, that's what allows us to login from most any device, most anywhere there's Internet. The fact you couldn't login onto his account from your machine either, points back to the likely database/account/field issue that you've now forwarded.

I'm sure Dominik knows...anything Cobra is worth the wait!

Thanks, Brent

[xb-60]

Thanks Ron and Brent for following up on this problem.

Cheers,
Glen

[Ron61]

Brent,

I kind of mis worded that post. What I meant to say and I have done it on our site was that some IPs are blocked by the Administrator. We used to get hundreds of them from Vietnam and other less than desirableness places and I blocked those IPs and we never get any more from there. I don't think that is what happened here but I was trying to tell him that it could happen. As you have noticed I am not the best person with getting what I mean across in posts. Thank goodness when I was working for the labs I never had to deal with the public.

And I am sure that he wasn't blocked here as I looked up some of his posts and I never saw anything that was the least bit out of line. I suspect then same as you. It is something in his account that needs to be fixed.

Ron