Stuck with faulty product from Finishline!

[stefanog]

Thanks for the replies guys, here in OZ the retailers DO break their backs for their customers. "the customer is always right!" is big here. I have always been happy with Finishline as I've stated, it's just that I am half way around the world and feel somewhat amazed at the responses I recieved from Finishline. I would normally go to the retailer in person with an issue regarding faulty products and have the retailer exchange it for another from the manufacturer, this is normal, the product is clearly faulty from the manufacturer, surely the retailer can get this product exchanged for another, subject to the manufacterer being honest and backing the quality and his/her integrity.Why should I chase the manufacturer? unheard of here! Once again I apologised for the time it has taken to get the car completed only to realise I had this problem/issue. Enough said, Enzo has made it clear he is not an honest retailer in my eyes anyway, sorry it has to be this way. I have reluctantly purchased another elsewhere at 30% cheaper than his so called discounted price to me (by the way, I was offered this at normal retail price, some discount!) Makes you wonder how honest some people really are.

Stef