Bad start to a new relationship

[gary osborne]

Originally Posted by tin-man

Dallas 56, I have no idea who this Michael is but clearly he has no idea what he is doing. I have just returned from Hi-Tech Automotive in Port Elizabeth South Africa to check out how my own roller was progressing and met the owner of the Superformance Brand, Jimmie Price, he is without a doubt one of the most straight shooting guys I have ever met and is passionate about the quality of the rollers he sells. It is extremely doubtfull he or his team would ever let such a situation happen on one of the rollers they sell. Further, if he heard of the type of bull**** that you are being fed he would no doubt fire the guy. That said, send Lance Stander at Superformance in California an email, his email addres is lances@hillbankusa.com and tell him the type of misinformation you are being fed. Lance is the president of Superformance and has total accountabilty for distribution and sales of the Superformance brand world wide, thus he is the go to guy for resolution.

I would like to suggest that you do not judge the services or realtionship that can be had with Superformance based on one misguided and ill informed person. You made a great choice with the Superformance MK111.

Please send me a private email and I will make sure you get satisfaction at Hillbank. tin-man

Just as a point of clarification....Jimmy Price is a great guy and very proud of the Superformance (as well as the Shelby Cobra, Nobels and other cars he manufactures for other companies) but he does NOT own the Superformance brand anymore and has not for several years.

Superformance is owned by Lance and he IS the guy to go to if you cannot get satisfaction from your dealer (and Keith is NOT a dealer...but also a wonderful human being and trusted supplier of engines). It sounds to me that you "technically" bought a very lightly used vehicle since Keith would have been a purchaser.

Furthermore, Lance is an awesome guy as well, with an enormous amount of pride in his vehicles and stands behind them too. I have known Lance to routinely go well beyond the terms of the warranty to make certain that a customer is happy and that his brand's reputation is respected and trusted. Lance has a sincere appreciation for the kinds of guys who drive hobby cars and so it is not just about protecting his brand. Lance is just a good guy who wants to help people out and believes in doing the right thing. That said, sometimes what a person considers "the right thing" is in reality a ridiculous expectation.

My SPF #569 is 11 years old and I have put well over 60,000 trouble free miles on it. I am not a mechanic and don't have the time to screw with it if I was. I have had NO trouble finding people who I can trust to take care of the car in a responsible and economical fashion. It is also the least expensive car I have ever owned if you consider the high resale value and minimal dollars invested in maintenance. So just jump in and drive and smile. Life is good.