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November 2018
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Kirkham Motorsports

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  #21 (permalink)  
Old 08-14-2018, 05:18 PM
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Hi guys. I don't post often, but I'm here at least once or twice a day reading the different threads. I'm building an FFR with a Mr. Bruce's FIA body, but enough about that. I just ordered a couple of parts from Finishline late yesterday, (Monday). I got an email response that they received my order yesterday evening, and got an email just now that my order has shipped. Granted it's nothing huge, just a windshield wiper electrical connector plug, and a pad that goes behind the wiper motor, but wanted to relay the info to anyone thinking about ordering. I only live about 20 miles away from Finishline, so I could have gone and picked the parts up, but decided to let them ship. As a note, their emails to me from their auto response email ended up in my spam file. Don't know if that may be a problem that other people are having, not seeing anything from them cause it's being filtered out.

Rick
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  #22 (permalink)  
Old 08-22-2018, 10:48 AM
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Have tried to get someone on the phone, no luck. So spoke to the answering machine to get in touch with me, no luck either.
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  #23 (permalink)  
Old 08-22-2018, 11:10 AM
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just ordered stuff, shipped into Canada, all went very smoothly no issues. On edit: all communication was email which is I believe what they prefer.
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Last edited by xlr8tr; 08-22-2018 at 11:13 AM..
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  #24 (permalink)  
Old 08-23-2018, 11:21 PM
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Cool no issues

Just purchased a moto litalia steering wheel old style and came to the house in about a week . no problem .
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  #25 (permalink)  
Old 08-24-2018, 03:09 AM
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All fine now
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  #26 (permalink)  
Old 08-24-2018, 06:26 AM
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Not happy. No reply to emails for weeks.

Have used many times in the past but will not do again.

Ben
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  #27 (permalink)  
Old 09-13-2018, 05:57 PM
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Just wanted to let everyone know I ordered a couple things 6:30 Sunday night and they were delivered already today. Above my expectations.
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  #28 (permalink)  
Old 09-13-2018, 08:15 PM
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I find it interesting that most are experiencing good shipping/receipt experiences. Yet the communications back to customers via email inquiries lacks a base/minimum level of courtesy. Great customer service is ultimately what wins repeat customers. The old FinishLine under Enzo ran flawless, even after he was gone and Mrs. Enzo busted her butt to fill orders. All emails were always answered.

I certainly wish the newer owner well, as this company fills an important niche in the industry. My advice to them is to listen to their customer base and increase the communications levels a tad.
mln385, sea2jet and CompClassics like this.
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  #29 (permalink)  
Old 09-15-2018, 07:11 AM
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Got a response to my email and it looks like the goods that have gone missing are going to be resent.

Looks like they sort things out eventually.
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  #30 (permalink)  
Old 11-11-2018, 07:50 PM
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Ordered parts from Finishline to be drop shipped to my client on Oct 18, my client called to inform me that the parts he requested have not been delivered. On or around the 5th of November we called Taylor and he had still not shipped the parts, it is now the 11th of November and the parts are still not delivered! The shipping address is within the same state as Finishline. Now I am looking bad to my client because of Taylor’s issues, never again!
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  #31 (permalink)  
Old 11-12-2018, 06:10 PM
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Never had a problem with Taylor or finishline, my orders have allways been on point.

Sorry to see a few issues here and there, hard to believe with the great service I have had.
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  #32 (permalink)  
Old Yesterday, 11:19 AM
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I have ordered several items from them over the summer and have never had a problem. Delivered quickly without any issues.
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  #33 (permalink)  
Old Yesterday, 03:49 PM
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I recently ordered 2 relay switches for my Kirkham and had them within 2 weeks.
No complaints here.
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  #34 (permalink)  
Old Today, 08:41 AM
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I tried calling them yesterday, listed number was no good
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