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Kirkham Motorsports

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  #21 (permalink)  
Old 08-14-2018, 04:18 PM
EZ$ EZ$ is offline
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Cobra Make, Engine: Factory Five
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Hi guys. I don't post often, but I'm here at least once or twice a day reading the different threads. I'm building an FFR with a Mr. Bruce's FIA body, but enough about that. I just ordered a couple of parts from Finishline late yesterday, (Monday). I got an email response that they received my order yesterday evening, and got an email just now that my order has shipped. Granted it's nothing huge, just a windshield wiper electrical connector plug, and a pad that goes behind the wiper motor, but wanted to relay the info to anyone thinking about ordering. I only live about 20 miles away from Finishline, so I could have gone and picked the parts up, but decided to let them ship. As a note, their emails to me from their auto response email ended up in my spam file. Don't know if that may be a problem that other people are having, not seeing anything from them cause it's being filtered out.

Rick
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  #22 (permalink)  
Old 08-22-2018, 09:48 AM
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Have tried to get someone on the phone, no luck. So spoke to the answering machine to get in touch with me, no luck either.
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  #23 (permalink)  
Old 08-22-2018, 10:10 AM
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Cobra Make, Engine: CAN-AM cobra, 460 SVO
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just ordered stuff, shipped into Canada, all went very smoothly no issues. On edit: all communication was email which is I believe what they prefer.
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Last edited by xlr8tr; 08-22-2018 at 10:13 AM..
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  #24 (permalink)  
Old 08-23-2018, 10:21 PM
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Cobra Make, Engine: 427 manowar forged crank roller rockers .06 lift cam
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Cool no issues

Just purchased a moto litalia steering wheel old style and came to the house in about a week . no problem .
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  #25 (permalink)  
Old 08-24-2018, 02:09 AM
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All fine now
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  #26 (permalink)  
Old 08-24-2018, 05:26 AM
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Not happy. No reply to emails for weeks.

Have used many times in the past but will not do again.

Ben
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  #27 (permalink)  
Old 09-13-2018, 04:57 PM
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Cobra Make, Engine: Antique & Collectible Autos, Inc.
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Just wanted to let everyone know I ordered a couple things 6:30 Sunday night and they were delivered already today. Above my expectations.
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  #28 (permalink)  
Old 09-13-2018, 07:15 PM
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I find it interesting that most are experiencing good shipping/receipt experiences. Yet the communications back to customers via email inquiries lacks a base/minimum level of courtesy. Great customer service is ultimately what wins repeat customers. The old FinishLine under Enzo ran flawless, even after he was gone and Mrs. Enzo busted her butt to fill orders. All emails were always answered.

I certainly wish the newer owner well, as this company fills an important niche in the industry. My advice to them is to listen to their customer base and increase the communications levels a tad.
mln385 and sea2jet like this.
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  #29 (permalink)  
Old 09-15-2018, 06:11 AM
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Got a response to my email and it looks like the goods that have gone missing are going to be resent.

Looks like they sort things out eventually.
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