Finish Line Issues? - Page 2

EZ$ · #21 (**permalink**) 08-14-2018, 04:18 PM

Hi guys. I don't post often, but I'm here at least once or twice a day reading the different threads. I'm building an FFR with a Mr. Bruce's FIA body, but enough about that. I just ordered a couple of parts from Finishline late yesterday, (Monday). I got an email response that they received my order yesterday evening, and got an email just now that my order has shipped. Granted it's nothing huge, just a windshield wiper electrical connector plug, and a pad that goes behind the wiper motor, but wanted to relay the info to anyone thinking about ordering. I only live about 20 miles away from Finishline, so I could have gone and picked the parts up, but decided to let them ship. As a note, their emails to me from their auto response email ended up in my spam file. Don't know if that may be a problem that other people are having, not seeing anything from them cause it's being filtered out.

Rick

migge · #22 (**permalink**) 08-22-2018, 09:48 AM

Have tried to get someone on the phone, no luck. So spoke to the answering machine to get in touch with me, no luck either.

xlr8tr · #23 (**permalink**) 08-22-2018, 10:10 AM

just ordered stuff, shipped into Canada, all went very smoothly no issues. On edit: all communication was email which is I believe what they prefer.

hauss · #24 (**permalink**) 08-23-2018, 10:21 PM

Just purchased a moto litalia steering wheel old style and came to the house in about a week . no problem .

migge · #25 (**permalink**) 08-24-2018, 02:09 AM

All fine now

Beejay · #26 (**permalink**) 08-24-2018, 05:26 AM

Not happy. No reply to emails for weeks.

Have used many times in the past but will not do again.

Ben

Ct_Cobra · #27 (**permalink**) 09-13-2018, 04:57 PM

Just wanted to let everyone know I ordered a couple things 6:30 Sunday night and they were delivered already today. Above my expectations.

ACademic · #28 (**permalink**) 09-13-2018, 07:15 PM

I find it interesting that most are experiencing good shipping/receipt experiences. Yet the communications back to customers via email inquiries lacks a base/minimum level of courtesy. Great customer service is ultimately what wins repeat customers. The old FinishLine under Enzo ran flawless, even after he was gone and Mrs. Enzo busted her butt to fill orders. All emails were always answered.

I certainly wish the newer owner well, as this company fills an important niche in the industry. My advice to them is to listen to their customer base and increase the communications levels a tad.

Beejay · #29 (**permalink**) 09-15-2018, 06:11 AM

Got a response to my email and it looks like the goods that have gone missing are going to be resent.

Looks like they sort things out eventually.

CompClassics · #30 (**permalink**) 11-11-2018, 06:50 PM

Ordered parts from Finishline to be drop shipped to my client on Oct 18, my client called to inform me that the parts he requested have not been delivered. On or around the 5th of November we called Taylor and he had still not shipped the parts, it is now the 11th of November and the parts are still not delivered! The shipping address is within the same state as Finishline. Now I am looking bad to my client because of Taylor’s issues, never again!

cobrakiwi · #31 (**permalink**) 11-12-2018, 05:10 PM

Never had a problem with Taylor or finishline, my orders have allways been on point.

Sorry to see a few issues here and there, hard to believe with the great service I have had.

Lou1119 · #32 (**permalink**) 11-13-2018, 10:19 AM

I have ordered several items from them over the summer and have never had a problem. Delivered quickly without any issues.

HI Cobra · #33 (**permalink**) 11-13-2018, 02:49 PM

I recently ordered 2 relay switches for my Kirkham and had them within 2 weeks.
No complaints here.

Varmit · #34 (**permalink**) 11-14-2018, 07:41 AM

I tried calling them yesterday, listed number was no good

migge · #35 (**permalink**) 06-14-2019, 03:20 AM

Again no response! Ordered on the 4th, reminder 9th and 12th :-(

migge · #36 (**permalink**) 07-03-2019, 09:12 AM

My order is a month ago, no confirmation, no nothing. Emailed him 3-4 times and tried to get Taylor on the phone. No response at all, just the mail box. Anybody aware what's going on?

eschaider · #37 (**permalink**) 07-03-2019, 09:39 AM

This is the way a business looks that is augering in. Some products ship quickly some have unexplainable delays in shipping. If a part is in inventory it ships quickly. If the part has to be ordered it does not.

The difference is attributable to the manufacturer's relationship with the reseller. If the reseller pays on time the manufacturer ships on time. If the reseller is habitually late in payment the manufacturer deals on a cash basis or not at all.

Once the reseller is on a cash and carry basis he needs to generate cashflow to purchase the merchandise for resale. The already bad business management syndrome that got him here now begins to use cashflow from existing sales to pay for past purchases. This downward spiral accelerates quickly and soon the reseller becomes a footnote on the pages of performance retailers.

I think this is exactly what is happening to Finishline. Poor business judgement, practice and operation eventually take an unmistakeable toll. You are all watching it unfold before your eyes in real time.

My prediction, Finishline has one foot in the grave and the other on a banana peel. It is time for buyers to beware ...

Ed