Brand Name Parts

[dscott]

JAC and Hamster, I'm sitting here trying my best not to release my anger on you guys but you have some explaining to do. Yesterday Mr. Craven (JAC) brought us back the rack that he claims was not a Flaming River but some off brand put in a Flaming River box. He raised some serious questions regarding my honesty and our level of customer support on this site. I have told him all along I will help him any way I can. He was not satisfied with the rack or the u-joint we sent him. He immediately posted on this site that we would not help which was a lie. After some discussion I ordered him a new Flaming River rack that I have not received yet. He traded his fuel tank for a carpet set and we did that exchange yesterday when he also dropped off the rack.

I do have a different brand of racks I use when I can't get the Flaming River in a timely manner. This rack he brought back was not the other brand and looked to be the same as a Flaming River. The reason it came in a Flaming River box was because IT IS A FLAMING RIVER RACK. If you look at the attached picture you can see where the name label has been ground off. The only problem I can see is that the rack was cut too short! We call for removal of 3/4" from each inner tie rod end and this one has been cut 1 1/4" from each end. Interesting, they make a mistake by cutting the rack too short and decide to grind off the name and then go after me and my company for selling inferior parts and claiming we don't support what we sell. We measured the pinion shaft and it's the proper size and I personally took 10 of my u-joints off the shelf and they all fit. The one he brought back is not the right joint but he told us he tried it on his friends Flaming River rack and it fit. That's impossible because the one he brought back yesterday isn't even close to fitting a manual rack. It's a joint I've never seen before and isn't for anything we sell. I did exchange it.

Am I just supposed to sit back and let you guys blast me and my company? What the hell! You question my honesty and integrity and then this is what you pull. Are you out to just make me look bad for some reason? I don't get it. I have told you guys over and over that I will support you before, during, and after the build. The same way we support over 9,000 other customers since 1978. After seeing what you guys are doing you can come and get your Flaming River rack. Don't call my number anymore, don't e-mail me, don't let your friends try and get anything from me. I don't need your business and I certainly don't want to associate with your type! You can say anything you want about this company or me but I think the people on this site will understand where you are coming from.

So tell me how you explain this? Tell me why you decided to blame us for something you guys did? Why did you attack me and my company knowing you were telling lies? I'm a reasonable man but this is over the top!
Don