New Build

[400TT]

As to the headrests and seats in question. Are we really nitpicking over the lack of rear cover/exposed staples? Where a leather or plastic cover fixes this and is simply to fit. In a perfect world we would have liked to supply plastic rear covers for all headrests from day one.

Keep in mind the plastic rear headrest covers were never spec'd, promised or paid for in the Kirkham or PACE 427 kits. But will be provided free of charge retrospectively to all owners.

We are a small business with limited resources doing the best we can with new products. Some owners here are the first owners of these kits from us. And we work with them and support our product to the best of our ability. Non-return of phone calls and nil response to emails, not true, we are not perfect, but answer on average hundreds of emails and dozens of phone calls each day. We need to prioritise our efforts as there are very minimal margins in these products and I do this for the love of it. Why else would I work the hours that I do.

So who has paid in advance? There are still payments owing on the work performed which is fair as some of the requested work is not complete. We take progress payments and deposits.

If you are talking about yourself, well you never paid in full for the work performed on your car. You got far more than you paid for.

We have lost money on every Kirkham sold, so do our best to support the owners and the product with the resources we can afford.

We have lost money on every PACE 427 delivered so far as well. We are talking dozens of cars.

I wish there was profit there to finance and provide additional staff for better support, but we do our best with what we have.

We already have far better systems, processes and documentation in place than other manufacturers that have been doing this for many, many years.

And having to spend time responding to these comments takes me away from serving our customers.