Dissapointing year end with my Roush 427R

[james911pro]

Originally Posted by JoeT

Sorry that you have this issue and thanks for the post.

I'm planning on an engine upgrade and the Roush 427 was on the short list. There are plenty of companies now that make great engines, to me the decision will be the company that stands behind their products. This is not the first time that I've heard of them not taking responsibility for an engine that was "flawed" (during warranty and after)

While no company is perfect, how problems are addressed says a lot about who they are as people and a company. It looks like Levy Racing, Forte, and Keith Craft have moved further up the list

I'm not sure what to say, IF Roush steps up on this the i'll get back to you and give Roush my vote once again for stepping up for sure! I have a business and HAVE NEVER refused a warranty claim! Especially not in a situation like this. I have fixed warranty claims from other dealers and that has extended a great service reputation for my company. I paid a bit more for Roush hope for the same if ever... $hit happens, things break and I understand that.... but as everyone says it NEEDS to be addressed! Roush could potentially lose another sale from you.

Don't get me wrong I was always VERY happy with the perfrmance the sound and look of the engine!!! Actually its insane... My buddy has a bigblock FE and I can pass him every time! If Roush helps me out on this one there we NO better embassador for roush than me.... especially when I need to order my new engine for the SPF GT40.

[RodKnock]

Personally, I would want any engine that I purchased to last more than 2,600 miles. Period. They may or may not help you, but you're not the first on this forum to have a problem with a Roush engine.

[fordracing65]

Maybe Mr Jack Roush himself should join the forum and expalin himself, ya right.

[Got the Bug]

Originally Posted by RodKnock

Personally, I would want any engine that I purchased to last more than 2,600 miles. Period. They may or may not help you, but you're not the first on this forum to have a problem with a Roush engine.

You'll be well into your retirement years before you hit 2,600 miles, so no worries there.

All engine builders have problems. Roush motors seem to get a lot of attention on CC when there's a problem. I had a couple of problems with my Roush, but I had two great advocates in Stephen Bramlitt at Full Throttle in Reno and Steve Wood at the Mustang Ranch who brokered the repairs with Roush.

If at all possible, ask the dealer to get involved to negotiate with Roush.

[RodKnock]

Originally Posted by Got the Bug

You'll be well into your retirement years before you hit 2,600 miles, so no worries there.

Never a truer word spoken.

[Got the Bug]

Originally Posted by RodKnock

Never a truer word spoken.

RodKnock - Glad you got a sense of humour. You don't last long here (or in the World) without one.

James - Hope you get this resolved and get back on the road soon.

[209]

james911pro,
Although my problems weren't as bad as yours, I feel your pain. My motor #795 was rebuilt after 6k and now has another 4k and still uses oil. Now my warranty is over and I'm stuck but will continue to drive it. Roush's quality control has alot of problems. Last Roush ever. They just can't build an engine. 209

[twobjshelbys]

I feel that there are some people who make enough noise that their issues get resolved, but the amount of work it takes to accomplish that is not my idea of good service, and there are plenty who just go away. I didn't have time to work on it so just gave up after I told them just what kind of recommendation I would give to anyone looking for an engine. As it turns out a friend bought a GT40 put the non-IR version of the 427 in his car. I hope it works out. His dealer/installer is big enough to make lots of noise if it doesn't.

[Jamo]

On the other hand...

First, let me say I could care less about Roush either way. But I have to say that any company that provides a warranty has the right to put limits on it, whether it be based on time, usage or initial ownership. What if the car only put on 3,000 in 10 years? Who will determine what the line ought to be, and who will deal with the next person who comes in and says he's got another one with 10 years plus a day?

I also note that there seems to be folks out there who come in and post only after they've had a problem and expect everyone to jump on the bandwagen. Why not join in and post earlier on when initial problems (such as oil consumption) start up? Makes one feel a bit used.

Folks that have been around here and put their toes in the water are known by others...there's a certain amount of credibility that comes with that.

If you went to court, you'd lose. There's a reason for that. Announcing to others that a company should be tarred and feathered because they won't make an exception in your case where the time lapse is not even close to the warranty period...sorry, I don't buy into that. If you approached them on that basis and demanded they cover it, well, maybe they're going to be less inclined to extend a helping hand. I'm sure you can say you were really nice and all, but how do we know how you act? All of your posts are in this thread.

You want a lifetime warranty? Get a Zippo, a Swiss Army knife or a Fisher Space Pen. Hartmann's damn good about their travel bag zippers too. other than that...read the warranty when you buy something. It's not like it's new concept.

As to others who have had problems with this particular company (or others for that matter) during a warranty period (or a damn sight closer to it after notifying folks of the problem before expiration), I say hell ya...raise some stink and hold their feet to the fire if you have to.

Just my thoughts on the matter. You post here...expect feedback. That's the way it works.

[Dimis]

Originally Posted by Jamo

On the other hand...

First, let me say I could care less about Roush either way. But I have to say that any company that provides a warranty has the right to put limits on it, whether it be based on time, usage or initial ownership. What if the car only put on 3,000 in 10 years? Who will determine what the line ought to be, and who will deal with the next person who comes in and says he's got another one with 10 years plus a day?

I also note that there seems to be folks out there who come in and post only after they've had a problem and expect everyone to jump on the bandwagen. Why not join in and post earlier on when initial problems (such as oil consumption) start up? Makes one feel a bit used.

Folks that have been around here and put their toes in the water are known by others...there's a certain amount of credibility that comes with that.

If you went to court, you'd lose. There's a reason for that. Announcing to others that a company should be tarred and feathered because they won't make an exception in your case where the time lapse is not even close to the warranty period...sorry, I don't buy into that. If you approached them on that basis and demanded they cover it, well, maybe they're going to be less inclined to extend a helping hand. I'm sure you can say you were really nice and all, but how do we know how you act? All of your posts are in this thread.

You want a lifetime warranty? Get a Zippo, a Swiss Army knife or a Fisher Space Pen. Hartmann's damn good about their travel bag zippers too. other than that...read the warranty when you buy something. It's not like it's new concept.

As to others who have had problems with this particular company (or others for that matter) during a warranty period (or a damn sight closer to it after notifying folks of the problem before expiration), I say hell ya...raise some stink and hold their feet to the fire if you have to.

Just my thoughts on the matter. You post here...expect feedback. That's the way it works.

Dude, this has "I'm a lawyer" written all over it.

[james911pro]

Originally Posted by Jamo

On the other hand...

First, let me say I could care less about Roush either way. But I have to say that any company that provides a warranty has the right to put limits on it, whether it be based on time, usage or initial ownership. What if the car only put on 3,000 in 10 years? Who will determine what the line ought to be, and who will deal with the next person who comes in and says he's got another one with 10 years plus a day?

I also note that there seems to be folks out there who come in and post only after they've had a problem and expect everyone to jump on the bandwagen. Why not join in and post earlier on when initial problems (such as oil consumption) start up? Makes one feel a bit used.

Folks that have been around here and put their toes in the water are known by others...there's a certain amount of credibility that comes with that.

If you went to court, you'd lose. There's a reason for that. Announcing to others that a company should be tarred and feathered because they won't make an exception in your case where the time lapse is not even close to the warranty period...sorry, I don't buy into that. If you approached them on that basis and demanded they cover it, well, maybe they're going to be less inclined to extend a helping hand. I'm sure you can say you were really nice and all, but how do we know how you act? All of your posts are in this thread.

You want a lifetime warranty? Get a Zippo, a Swiss Army knife or a Fisher Space Pen. Hartmann's damn good about their travel bag zippers too. other than that...read the warranty when you buy something. It's not like it's new concept.

As to others who have had problems with this particular company (or others for that matter) during a warranty period (or a damn sight closer to it after notifying folks of the problem before expiration), I say hell ya...raise some stink and hold their feet to the fire if you have to.

Just my thoughts on the matter. You post here...expect feedback. That's the way it works.

Jamo, Don't get me wrong... I am looking for help!! I never bashed Roush, au contraire, I said how much I loved the engine performance, look and potential resale value. However I have a huge problem now with a practically NEW engine. Of course the squeaky wheel gets the grease, and if I was having problems I'd be out driving the car instead of looking for answers here. This website and forum has helped me and many other on issues such as tires, wheels, engines and Cobra manufacturers relative to initial purchases, aftermarket parts and warranty issues. If you want to know anything Cobra related this is the place to be someone has "been there done that" and can help. Although I never posted any threads prior that doesn't mean I haven been here reading. As for your claim to warranty status, I have a lot of experience with my company and warranty claims dealing with companies bigger than roush with "FIRM" warranty policies and these are to protect the manufacturer against abusive claims. As mentioned before I have never had an "out of warranty" claim refused by these big companies, there are always extenuating ciromstances and a HUMAN that can override any warranty policy to make things right.

My oil comsumption problems started DURING the warranty period. whether they are related to my dogbone issue I am skeptical, but I was still burning oil from day one. I have now doubt that they can change the dogbone and camshaft while they are rebuilding the rest!.

As for your comment regarding lifetime warranties I believe if you buy something at a premium price the quality should be at a premium level, and the after sales should be at the same level. If you buy a Bic pen don't expect it will write like a montblanc, or if i bought a Rolex watch instead of a Timex I would think yes they both tell the time but expect more from my Rolex.

I really wanted to address your concerns and not start a war of words or legal discussion about warranties.

I simply want to get my car back on the road and was hoping someone could refer me to a person at Roush at a higher level to enable me to have my repairs done. I don't was to disrespect Roush in anyway. The purpose of this feed is to see if anyone else who had these problems had a solution for me. If/when Roush steps up to help me I willbe the first one to post the great news and bard not only about my engine performance looks and over all what i think sells...AFTER SALES SUPPORT. Thanks for your time.

[ERA Chas]

Originally Posted by james911pro

This website and forum has helped me and many other on issues such as tires, wheels, engines and Cobra manufacturers relative to initial purchases, aftermarket parts and warranty issues. If you want to know anything Cobra related this is the place to be someone has "been there done that" and can help.

OK then-get to the root cause of the problem and raise the questions I posed in post#23. Get answers here and we can tell you what the causes are when you give us the specs. Get the cylinder hone pattern and grit specs too-the pros can help you here.

[David Kirkham]

I would like to add that we know Bob Corn of Roush personally. He is top notch in the industry. Roush has always helped us out extensively--with no questions or hesitations.

David

[fordracing65]

Originally Posted by David Kirkham

I would like to add that we know Bob Corn of Roush personally. He is top notch in the industry. Roush has always helped us out extensively--with no questions or hesitations.

David

Im sure he would help you out, your a big timer, what about the little guy.

[David Kirkham]

We are all little guys. Everyone is important in this industry and Roush knows that too. They have been around a long time. I don't know the particulars in this case (hey, everyone makes mistakes and that is for Roush to work out), but I wanted people to know that many of our customers are happy with Roush. Bob Corn is a stand up guy.

David

[james911pro]

Originally Posted by David Kirkham

We are all little guys. Everyone is important in this industry and Roush knows that too. They have been around a long time. I don't know the particulars in this case (hey, everyone makes mistakes and that is for Roush to work out), but I wanted people to know that many of our customers are happy with Roush. Bob Corn is a stand up guy.

David

David Thanks for taking the time to consult here. I have received very good tech support from Mark Yagelo.He is VERY patient and VERY knowledgeable regarding engines, he is hard to get a hold of but once you get him on the phone he always takes all the time you need and ensures that he has answered all your questions before he hangs up. I do not know Bob Corn but I would like to try to contact him regarding my issue.

I have no doubt with the excellent reputation and vehicles that you build that you pull a good amount of weight with Roush. I am just a small guy. Our "mechanic"/dealer has moved on... Again I don't want to point any fingers I would just like some help moving this up the ladder to be reconsidered.

I bought the Roush because of its great reputation. Mechanical issues happen on high performance engines. I understand that and have worked on cars long enough to know that. I am not mad that a part broke.... but my oil consumption issue remains from the beginning and the broken dogbone has now put mine out of service.

What would you suggest if I was your customer? thanks!

[rphubbard]

Originally Posted by james911pro

David Thanks for taking the time to consult here. I have received very good tech support from Mark Yagelo.He is VERY patient and VERY knowledgeable regarding engines, he is hard to get a hold of but once you get him on the phone he always takes all the time you need and ensures that he has answered all your questions before he hangs up. I do not know Bob Corn but I would like to try to contact him regarding my issue.

I am just throwing my two cents in. When I worked at Roush I sat across the aisle from Mark. He is a great guy and has been at Roush a very long time. He has been there probably over 25 years. Mark is probably trying his best but from my experience at Roush, he still has to answer to his bosses.

Just so you know, Bob Corn is the CEO of Roush and I would suggest you don't contact him. He is a very nice guy and would probably take your call but he is extremely busy running the race teams and other things. They have people in charge of the crate engine program and Mark is one of them. It is better to work through the proper channels.

As someone that sells products and services, I have to agree with Jamo and say you have to draw the line in the sand.

Regards,

Ryan Hubbard

[james911pro]

Originally Posted by rphubbard

I am just throwing my two cents in. When I worked at Roush I sat across the aisle from Mark. He is a great guy and has been at Roush a very long time. He has been there probably over 25 years. Mark is probably trying his best but from my experience at Roush, he still has to answer to his bosses.

Just so you know, Bob Corn is the CEO of Roush and I would suggest you don't contact him. He is a very nice guy and would probably take your call but he is extremely busy running the race teams and other things. They have people in charge of the crate engine program and Mark is one of them. It is better to work through the proper channels.

As someone that sells products and services, I have to agree with Jamo and say you have to draw the line in the sand.

Regards,

Ryan Hubbard

Thanks for your Info. Every bit might help. I am still trying to get back to Mark since his last email but to no avail. I have left a few messages (1 a day) to discuss the matter furthur but i keep getting the voice mail. I asked him to try to have this moved up a level for review again. I was hoping Bob might take notice and intervene to give us a hand. I know there must me a line drawn somewhere but my oil burning claims were made to the dealer within the warranty period. It just tough to prove other than having the leak down test that was done after i twisted the dealer's arm.

[SwiftDB4]

I've had oil burning issues on my 427SR, but not as bad as some of the posters. The MSD ignition cap had broken the center electrode off and I didn't find this until the engine had 3000 miles on it. I assume fuel wash may have affected ring seal, but I do get compression readings of 170-185psi. Since changing the MSD cap and going to a QF carb with leaner idle and main jets, oil on the spark plug threads is virtually gone. The engine now has about 10,000 miles and burns 1qt./1200 miles. Otherwise it performs well. Is the oil consumption to be expected for these Roush stroker engines?

[twobjshelbys]

Originally Posted by David Kirkham

We are all little guys. Everyone is important in this industry and Roush knows that too. They have been around a long time. I don't know the particulars in this case (hey, everyone makes mistakes and that is for Roush to work out), but I wanted people to know that many of our customers are happy with Roush. Bob Corn is a stand up guy.

David

Then how about reminding him that they were going to refund for a whole bunch of work after they admitted that they had not completed the DFI programming for high altitude? I even offered them the work product. They have since switched to a different DFI controller so don't care much and apparently I'm the only one that ever really went from sea level to 12000'.

It's not about the money. I already mentally wrote it off. I'd just like them to own up to their faulty design (actually, implementation).